Access to shipping manager

Also, I'm on Enterprise DESKTOP, not the suite.

Hi there, BiteMe4. I'll provide a step-by-step guide for your admin to grant shipping access to existing users.

Please ensure that the Shipping permission under File is enabled in your user profile. This way, you'll be able to use the new Shipping Manager in QuickBooks Desktop. Here's how:

1. Go to the Company menu, then select Users.
2. Click Set Up Users and Roles.
3. Enter the admin password, then select OK.
4. Under the Role List tab, choose a role you need to edit, then click Edit.
5. In the Area and Activities section, double-click File, and choose the Full option.
6. Hit OK to save.
   
   
   

If you need further assistance, please don't hesitate to click the Reply button. We’re here to help.

We have the same problem. I am our admin and I do have access to the new shipping manager. For our users in charge of invoicing and shipping, we installed a new PC with Windows 11 Pro, QB 24.0, R18. This user had access allowed for Shipping full access. To be super sure, I selected full access to all "File" categories, and this user still does no have access to the new Shipping Manager.Please advise.

Hi there, Shipping. Let me direct you to the right support channel to assist with granting access to the new Shipping Manager.
 

I recommend contacting Live Support for further assistance. They have the tools and expertise to provide the steps needed to ensure the user can access the new Shipping Manager successfully.

Here's how you can contact them:

1. Go to the Help menu.
2. Select QuickBooks Desktop Help/Contact Us.
3. In the Help window, click Contact Us.

Please check their support hours to ensure you contact them at the appropriate time.

Don't hesitate to leave a comment below if you have additional questions. 

This still isn't fixed.  I have two logins, both with full access that can't get into the new shipping manager.  Now one of them can't use the old one and can't ship.  Great job guys.  Broke the software for us.  When do we get a credit back on our account for incompetence?

Exact same issue here.  The above instructions are pointless.  The do not fix anything.  

@ Quickbooks - please just roll back this update. Nobody wants Shipping Manager...  Everything was working fine before.

Hi LibertyPGI and User870. We understand how this impacts your workflow and will ensure it receives the attention it deserves.

To effectively address this shipping manager access issue, we encourage contacting our Live Support team for additional assistance. They have the tools to access your accounts and investigate the problem further.

Here's how:  

1. Inside QuickBooks Desktop, navigate to the Help menu.
2. Choose the QuickBooks Desktop Help/Contact Us option.
3. Enter a description or keyword about the issue.
4. Follow the prompts, then choose a way to connect with us.

You can refer to this article to view our support hours and choose a convenient time to connect: Get help with QuickBooks products and services.

I’ll ensure this conversation remains open for any future updates and discussions. Your patience and feedback are invaluable as we work to resolve this issue for both of you.

I have done this and nobody seems to have any answers or solutions to fix this.

PLEASE JUST ROLL BACK THE UPDATE.... EVERYTHING WAS FINE BEFORE.

Okay, after 3 different phone calls and an additional 2 hours on help call today I think I've finally figured this out.   

You need to log into the email used for the admin account in each users quickbooks.

To do this:

Log into Quickbooks Desktop - click on Company file menu in top left corner - select My Company - in new pop up window, look in upper right hand corner for option to log in or it will show another email address.  If another email address is shown, log out and log in using the email associated with the admin account.

I had to log into my admin account and check the same area to confirm which email was used but once I did and logged it into each users "My Company" profile - voila - we had access to the shipping manager.  

Now printing labels is a completely different nightmare.  This whole system is really convoluted and worse than the old one.  Thank god for updates that ruin your weekend!

Love how this isn't mentioned ANYWHERE in these forums.

Good luck and godspeed.

Think I got this figured out after 3 phone calls.

You need to log into Quickbooks Desktop, then check which email the user is logged into.

Find this by going to the top menu, select COMPANY, then select MY COMPANY.

The new pop up window will appear and in the upper right hand corner of the pop up window (NOT the main Quickbooks window) should be a "Log In" option or an email.  That email must match the Admin's email.  (Find that by doing the same procedure using the admin user).  

Once everyone was logged into the admin email address that gave us access.  Now it's just using the terrible new system and printing labels that is all messed up.  It's way more cumbersome and much slower than the old one.  Thank god we pay for software that ruins our weekends.  We can't ship anything because the labels are all messed up now but hey, at least we have access to it for all our users!  Now we just spend the weekend figuring out why the labels aren't printing correctly off our thermal printers (even though everything is set to thermal printers)!

Good luck and Godspeed.