Anyone know how to update a contractor in Quickbooks email address?

Hey there, @sftlei. Congrats on your first post in the Community! 🎉

I'm here to help you update your contractor's email address in QuickBooks Online. It's super easy and takes only a moment. Check it out:

1. Click the Employees tab.
2. Scroll down to the Contractors section and click the name of the contractor.
3. Hit Edit in the Contractor info section.
4. Change the Email field to your preference.
5. Click Save.

That's it! Please know I'm always available here to lend a helping hand. Have a good one!

This does not work. The email address is the ONLY field that is showing up grayed-out and you can NOT update it. Same in ALL browsers with private or cookies/data deleted. Same behavior.

Just to ADD to previous comment - same thing happens when you go to prepare 1099s and click EDIT in step 2 to update Contractors info. The email is grayed out and can NOT be updated. Its bit frustrating.

Anyone has solution for this?

Good day, @ Colorado303. 

Thank you for reaching out to the Coomunity. 

I appreciate for performing the troubleshooting steps in your end. Though, we can toggle the track payment for 1099, click uncheck then save, then click check again and save it. We can go back to the Contractor and click the pencil icon to edit, then select Individual and enter the email address and save it.

However, if the workaround didn't work, I recommend contacting our Customer support team as they have the tools to pull up your account to determine the root of why you're unable to input the email address in your end.

To reach our Customer Support, here's how: 

1. Select Help (?) at the top right.
2. Select Contact Us to connect with a live support agent.  
3. Enter the questions briefly.
4. Click Let's talk. 
5. Choose a way to connect with us. Start a chat or Get a call back.  

Please keep in mind, It may take few minutes to connect with our agents, as we are receiving a high volume of calls and messages.   

I'll be right here if you need any further help. Have a great day!

That did it! Clicking SAVE and then re-opening it - now I can update the email!

Thank you much!

If the email address is greyed out. I did the following troubleshooting:

1) Enter to EDIT contractor

2) change the Social Security number to a "fake" (just one number to make sure you can correct it later) and SAVE it

3) Go back to contractor EDIT and a) correct the Social Security (to its real number) b) the E-mail section will be active and you can enter the e-mail address. Then SAVE it. 

Good luck !!! it worked for me

THANK YOU!!!!

The name of the contractor will also show in the Vendors list. From there, you can open its profile and update the email address.Here’s how:

1.  Go to Expenses tab.
2. Choose Vendors.
3. Find the name of your contractor and double click it.
4. Click the Edit button.
5. From there, you can edit the email address of your contractor.

This actually works! it is really frustrating that you can't edit it at the 'contractor' tab, but at least this is an easy workaround. Thanks!

THANK YOU!

You are correct!

Work-around fix as follows:

Contractor, edit, temporary change ss#, save, back to edit again, change back ss#, change email, save, done!! It's a silly work around, but simple quick and easy for sure.

Wake up qbo, wake up!!! Turn your answer robots off and get your butt to work. You should have this bug fixed already. Your customer community loses faith in you when you don't care to fix these small simple things. A software programmer could have this permanently fixed in just a few minutes. It's a small problem, but as we all know alot of unresolved small problems add up to one big problem. You can do it! We're counting on you, the humans behind the seen, not these bots.

@RegencyS   You are correct!!

Work-around fix as follows:

Contractor, edit, temporary change ss#, save, back to edit again, change back ss#, change email, save, done!!

It's a silly work around, but quick and easy for sure.

**Dear Quickbooks Online, 

Wake up qbo, wake up!!! Turn your answer robots off and get your butts to work. You should have this bug fixed already. Look how old the original post is. The problem still exists today. Your customer community loses faith in you when you don't care to fix these small simple things. A software programmer could have this permanently fixed in just a few minutes. It's a small problem, but as we all know alot of unresolved small problems add up to one big problem. You can do it! We're counting on you, the humans behind the scenes, not these bots.**