Applying pmts to invoices.I evidently set up pmts to inv wrong, now I have a huge unapplied cash inc. Can you help with proper way to apply to bank dep to invoice?

robin-fennema · ‎March 18, 2020

Currently apply directly from the bank deposit download to A/R and then go receive payment on the invoice. QB help said I need to use undeposited income instead of A/R. I'm confused. Can someone walk me through recording payments from the bank download. I do not know the payment is coming in until the bank receives it.

JonpriL · ‎March 18, 2020

You're on the right track, @robin-fennema!

You'll have to select your Accounts Receivable account of your deposit so you can link them as payments to your invoices.

Go to the Plus icon.
Under OTHER, select Bank Deposit.
On the RECEIVE FROM column, select a customer.
Below the ACCOUNT column, select Accounts Receivable.
Enter the amount of the payment you received.
Click Save and close.

Once don, you can go ahead and link the deposit as the payment of your open invoices. After linking them, you can easily match the deposit once the payment is downloaded through the Banking page.

Reach out to me if you need more help. Thanks!

View solution in original post

JonpriL · ‎March 18, 2020

You're on the right track, @robin-fennema!

You'll have to select your Accounts Receivable account of your deposit so you can link them as payments to your invoices.

Go to the Plus icon.
Under OTHER, select Bank Deposit.
On the RECEIVE FROM column, select a customer.
Below the ACCOUNT column, select Accounts Receivable.
Enter the amount of the payment you received.
Click Save and close.

Once don, you can go ahead and link the deposit as the payment of your open invoices. After linking them, you can easily match the deposit once the payment is downloaded through the Banking page.

Reach out to me if you need more help. Thanks!

robin-fennema · ‎April 02, 2020

I am still struggling. Here are the steps I followed.

1 created invoice.

Money was deposited in bank via zelle

2 Received payment against invoice (I tried to just do record bank deposits, but got a warning to do receive payment first)

3 Recorded bank deposit.

Now in my bank register I have two items. What did I do wrong?

IamjuViel · ‎April 02, 2020

We've been receiving reports from our customers who were having the same issues, @robin-fennema.

Rest assured, our Product Engineers are working on releasing a permanent resolution to this. Until then, please attempt to create and send invoices using the regular web browser.

Also, I'd recommend contacting our Customer Care Team so you'll be added to the affected list. Once updates are released, you'll be notified via email.

Here’s how to contact us:

Click the Help icon in the upper right of the screen.
Select Contact US on the pop-up.
Enter your question in the How can we help? field.
Choose Continue.
Connect with us through, Start a chat or Get a callback.
.Enter your contact information.

Also, you can read through this article for more detailed information about the support we offer at Intuit and its availability: Support hours and types.

Keep me posted if you have other questions.

Topics

Training

Community

Resources

Applying pmts to invoices.I evidently set up pmts to inv wrong, now I have a huge unapplied cash inc. Can you help with proper way to apply to bank dep to invoice?