Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowThe bank balances in my chart of accounts are incorrect. However, the registers and the balance sheet agree and are correct. Why is the chart of accounts wrong and how do I fix it? I have re-booted, I have installed current updates. I even cleared cache. Tried chatting with support, but obviously I did not have the agent's full attention. After repeating my question to her twice, I waited and waited for a response....nothing. So I left the chat since she couldn't see fit to respond to my 2nd answer to her question. My time is valuable, we pay for support and we get trash support - this is nothing new.. Does anyone out there have any suggestions? My thought is maybe rebuilding the file? Thanks.
Hi there, cc1515.
The bank balance on the Chart of Accounts should match the Balance Sheet report and registers. Can you please send a screenshot of these three statements with their balances on them? That'll help me check how you pull them up.
To send a screenshot, click Reply below, then use the Insert Photos icon. Here's a visual guide for you.
I'll keep this post while waiting for your response. Thank you and take care always!
I am not posting a screenshot showing our bank balances or our balance sheet, sorry. This is how I pull them up:
1. Open Chart of Accounts
2. Look at the bank balances shown there.
3. Open the register for the bank account. Look at the balance there.
4. Run the Balance Sheet Report, look at the bank balances there.
5. The Register and the Balance Sheet agree and are correct.
6. The Chart of Accounts is different and is wrong.
Not sure what else I can tell you. We are on Enterprise desktop. All balances agreed until last week. All bank accounts were reconciled end of December. I have cleared cache. I have re-booted. I have made sure latest update is installed. We condensed our file several months ago. It is probably still rather large, but not nearly as large as before. The only thing I can think of is to rebuild the file, but I would like to avoid that. Thanks.
Hello there, @cc1515. Thanks for getting back to us and providing additional information about your concern.
I have checked my tools and haven't seen any reported issues about incorrect bank balances in the Chart of Accounts. To further investigate this odd behavior in your company file on your QuickBooks Desktop (QBDT) account, I recommend contacting our Customer Care Team. They have the tools to pull up your account in a secure environment and perform a screen-sharing session.
To reach them, here's how:
You can also check out this link for more information on contacting them: Contact QuickBooks Desktop support. Ensure to review their support hours to know when agents are available.
For future tasks, here's a great resource about the best practices when reconciling: Reconcile Hub.
Reach out to us if you have questions when working with your QBDT account. We're here to help you in any way. Have a good day
I have the same problem. I don't believe this is a new issue, surprised QB support isn't aware of it. Frustrating!
Hi
I'm having the same issue. I've got a bank account that is zero in my register, but on the chart of accounts it shows a balance of 9,464.00
Also, my other bank accounts also not in balance
Could you manage to solve the issue? My balances all incorrect in the chart of accounts
Thanks for notifying us of your concern, Elma.
I can show you the steps on how to verify and rebuild data in QuickBooks Desktop (QBDT) to resolve incorrect bank balances in your check register and chart of accounts.
The verify tool searches the most common issues in a company file, and the rebuild tool resolves them.
To verify data:
To rebuild your company file data:
Run the verify data again to check for additional damage.
Furthermore, it's advisable to reconcile your accounts each month to ensure they line up with your actual bank statements.
Feel free to reach out back to us if you have any clarifications about bank balances. We're always available in the Community to lend you a helping hand. Stay safe.
Thank you,
It fixed my issue. Really appreciate the help.
Yes, it fixed my problem.
Thanks for the help
Awesome
Thanks for the help
You're always welcome, Elma.
It's great to hear that the resolution provided by my colleague, @JaeAnnC, has resolved your concern, and this would greatly help other users having the same issue.
If you have further questions or other QuickBooks concerns, please don't hesitate to reply in the comments below. We'll be right here, willing to assist you at any time. Have a good one!
Thank you - Fixed my issues.
I am having this issue as well. It is not isolated at all.
We appreciate you for notifying us of your similar banking experience in QuickBooks Desktop, MCOEandi. I'm here to help you rule this out.
The bank balance on the Chart of Accounts should match the Balance Sheet report and registers. This unusual behavior on your company file is likely due to some data damage. I recommend using the Verify and Rebuild Utility Tool. This helps you identify the most common issues and resolves them. Here's how:
To verify data:
To rebuild data:
1. Utilities, and then hit Rebuild Data.
Finally, if the issue persists, I recommend contacting our Customer Support team. This way, they can investigate and help further with what to do.
I'll also include this article to find out more ideas on how to fix data problems in your file. Fix data damage on your QuickBooks Desktop company file.
Please let me know if you need anything else with banking or QuickBooks. We're here to back you and your business. Stay safe.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here