Billing address won't display on printed invoice?

The Billing Address section is selected by default in QBO, EdieJo.

When customizing an invoice template, it's normal to see the Billing Address box checked and greyed out. If you've entered the bill to address in the customer's profile, then it'll automatically show on the invoice.

You can create a dummy invoice to verify this:

1. Click the Plus icon.
2. Under Customers, select Invoice.
3. Enter the customer's name.
4. In the Billing address box, you will see the address that is entered in the customer's profile.

Let me know if you have any follow-up questions.

Thanks, I can see the billing address in the preview, it's just not printing it, it prints the shipping address in both fields.  It's crazy making ! 

Welcome aboard to the Intuit Community, EdieJo.

I'm here to help show the billing address when printing an invoice in QuickBooks Online.

We'll need to check the information stored on the customer's details. Please make sure the box beside Same as billing address option is unchecked.

You can update the content on the Billing address field to ensure it'll print.

Please follow the steps:

1. On the left navigation bar, select Sales.

2. Go to the Customers tab.

3. Click the customer name.

4. Go to the Customer Details tab.

5. Click Edit.

6. Below the Address tab, make sure the box beside Same as billing address is unchecked.

7. Make sure the information on the Billing address field is correct.

8. Click Save.

Once done, please try to print an invoice again and see if it'll print the correct billing address information.

If the problem continues, you can also try switching to a different supported browser. This will help us identify if the problem is browser related.

Let me know if you need more assistance concerning the invoice printing. I'll be around to help.

Thanks.  None of above were the solution to this issue.  

We had to clear the cache and history of the lady trying to print the invoices, this stopped the Shipping address populating both in the bill to  and ship to fields.

Thanks again ! 

I have tried every solution for this issue. I went to customer profile and followed instructions as well as billing template. I even did a data restore. Nothing will fix this issue.

Thanks for joining this thread, sunshine33914. I appreciate your detailed information.

Since you have the Billing address option turned on under Display when customizing your invoice template, but it's not showing up on printed invoices, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
2. Click Contact Us.
   
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.

I'll be here to help if there's any questions. Have a great day!