Can anyone create an invoice today?

I am completely unable to create or even view an invoice today. Looks like it may be down for many of us.

Hello there.

I understand the importance of creating an invoice in QuickBooks Online. Rest assured, I'm here to help you fix this.

Sometimes, our browser fills too much cache, which could cause malfunctions to some features or slow down a website. As of now, I can guide you on troubleshooting your browser to ensure it runs with QuickBooks efficiently. Let's start with accessing QuickBooks Online using incognito mode or a private window. Here are the shortcut keys to go private mode in a browser:

For Google Chrome / Microsoft Edge / Opera:
 

• Windows: Ctrl + Shift + N
• Mac: Command ⌘ + Shift + N

For Firefox:
 

• Windows: Ctrl + Shift + P
• Mac: Command ⌘ + Shift + P

For Safari:
 

• Shift + Command ⌘ + N

If this works, you can proceed to clear your browser's cache and cookies. Otherwise, you can also use other supported browsers to ensure it runs QBO efficiently. 

If the issue persists, I recommend contacting our live QBO support to investigate this case further.

Moreover, you can also consider customizing your invoice to create personalize forms to your customers.

Feel free to leave a reply if you have further concerns about invoicing in QuickBooks Online. I'm always here to assist you.

I'm having the same issue so it's a problem with QBO for sure

I appreciate the time you've taken to inform us that you're also encountering an error message while creating an invoice, PB38.

May I know if you followed the provided steps by my colleague? If you followed it and the error message still shows, I recommend clearing your browser's cache and cookies. Also, you can use other supported web browsers so we can determine if the issue is related to your current browser.

After clearing your cache, let's create an invoice entry again by following these steps:

1. Sign in to your account from the private browser.
2. Go to the +New icon, then choose Invoice.
3. From the Add customer dropdown, select the customer's name.
4. Scroll down and navigate to the Product or service section.
5. Click the Product/Service dropdown and choose your item.
6. Fill out the Quantity, Rate, and Amount dropdown.
7. Review your invoice entry.
8. Once done, click Save.

If the issue persists, I suggest contacting our Online Team Support so they can investigate the root cause of this error message and provide some explanation regarding this matter.

After creating an invoice and receiving payment from your customer, you have to record the invoice payment to show that the balance is settled. Otherwise, the entry will remain open and appear as unpaid in your reports.

We'll be around to hear your thoughts as you follow the suggested steps, PB38. Please let us know in the comment section.