Can't apply payment to A/R. Called QB, was told there is a system wide issue. Can I get an update?

I'll help you check for any updates, Alabamarolltide.

Let me know more about this, though. Did you encounter any specific error message when trying to apply for the payment? Any information will help me check our records for a case similar to yours. 

In the meantime, we can try basic troubleshooting to help us isolate your concern. Let's start with logging into your account through a private browser. It's the best place to isolate web issues. These are the shortcut keys:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If you can apply the invoice payment successfully using the private browsing session, go back to your regular browser and clear its cache to refresh the program.

On the other hand, you can use a different browser to narrow down the issue.

Once it's fixed, you can receive and record invoice payments without any issues.

Feel free to get in touch with us. We're right here to assist you. Take care!

As I said earlier, I have been through the troubleshooting part. It is not on my side. That is why I am posting here. I am requesting current status of the issue from Intuit's side.

Thanks for letting us know the steps you've taken so far, alabamarolltide.

The steps previously shared above are some basic troubleshooting that can help fix the issue about applying payment to Accounts Receivable (A/R). Since these didn't work for you, I suggest contacting QuickBooks Care Support. This case needs a more in-depth investigation so we'll know the cause and come up with a permanent resolution.

Here's how:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

You can check out this article for our most updated contact information: Support hours and types.

Also, you might want to check out our Help Articles to help you with the tasks and tips when using QBO.

I'm looking forward to knowing how this issue will be resolved. I'm always here to help. Wishing you a good one.

Thanks for the reply, but it really seems people don’t read the entire problem before they post answers…” as mentioned in my problem) I had already called QB support 3 times, more than an hour each . QB tempted in, after a hour plus with each rep, all three have come back with problem is on QB side, so please no more “call QB” . As of Wednesday night , problem has been active over 24 hours. 

Thanks for the reply , but it seems no one reads the entire post before providing an “answer”. As I stated , I have QB 3 times with over one hour each time. Support has all remoted in, after 20 minutes of watching each of them try the same things I had already done, each has said (after going back and forth internally) came back with a problem on QB side and assigned a troubleshooting case. Apparently many others are affected. So please , no more try this or that. Been there done that. I do appreciate the attempts to help, but it is out of my hands but would like an update on the problem. Deposits are stacking up.