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drjetena
Level 1

Can't use my debit card. Declining at merchants. No way to call QB on the weekend.

 
3 Comments 3
Jelayca V
QuickBooks Team

Can't use my debit card. Declining at merchants. No way to call QB on the weekend.

I hear you, @drjetena

 

I understand the inconvenience this has caused you. Rest assured that I'm here to help. 

 

To ensure a quick resolution, I suggest contacting our QuickBooks Checking debit card support team directly. They are well-equipped to handle your issue and can guide you through the necessary steps to ensure that your QuickBooks Checking debit card is functioning smoothly. You can reach out to them by calling the number that is provided on the back of your QuickBooks Checking debit card.

 

I've added the following articles for more details about using QuickBooks Checking and QuickBooks debit cards:

 

 

If you have any further questions about declined cards in QuickBooks Merchant, please let me know, and I'll do my best to help. Best regards. 

drjetena
Level 1

Can't use my debit card. Declining at merchants. No way to call QB on the weekend.

YEAH, THAT WOULD BE GREAT!  BUT THERE'S NO ONE IN ON THE WEEKEND OR AFTER 5 PM DURING THE WEEK TO HELP.  WHATS THE 24/7 PHONE NUMBER WHERE SOMEONE WILL ACTUALLY ANSWER?

IrizA
QuickBooks Team

Can't use my debit card. Declining at merchants. No way to call QB on the weekend.

I understand the importance of being able to call the support, drjetena. Let me route you to the right support. 

 

As much as we want to help you further with this concern, your inquiry involves declining the usage of the card where only the Green Dot Bank support can be of help. Thus, it's best to reach out to the support of Green Dot Bank since they will be able to help you more regarding this. You can call the number on the back of your QuickBooks Checking Debit Card. Please know that they also have their business hours.

 

Furthermore, you can utilize this material if you want to see the available hours of QuickBooks Support: Contact Payments Support.

 

The comment section is always open for any further concerns or information as you contact the support. We're still here to assist you. 

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