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Hello QB Community. I've seen a couple of older posts with this inquiry and am not sure if QuickBooks has updated their program to accommodate this yet. I did just spend 2 hours on the phone with customer support and was informed I should be able to do this but my QuickBooks is not allowing me to. I am trying to create and save a memorized report where I can customize which rows are collapsed and expanded. Every time I try to reopen the memorized report it expands rows that I have previously collapsed and saved. My preference is not to export this to Excel. If anyone has any feedback on this inquiry I would greatly appreciate it. Thank you!!!
Hi NikkiNik1,
As of the moment, the memorize feature doesn't include the collapse preference. I see how this would help, so I recommend sending feedback so our engineers will know that you want such an option.
If you want to check for references for QB Desktop, just visit the main support page and click More Topics.
If you have other concerns, feel free to go back to this thread.
Thank you JessT!!!!
You're always welcome, NikkiNik1
Many of the program's current features, as well as upcoming ones, are based on requests and feedback from users. QuickBooks also has a website where you can vote, comment on ideas, and suggest your own. To access the page, visit this link: Customer Feedback for QuickBooks.
Please know that you're always welcome to post your questions here in the Community. Rest assured, we got your back.
When you say ' steps provided to fix the issue' does this mean that that there now IS a way to memorise custom reports with the relevant collapse/expanded items? It really is frustrating to have the function to do this and see it on screen but not to save or even be able to even export the report in partially expanded layout.
Hi SussexBee,
I'd like to clarify that this is still not a feature in QB Desktop and want to encourage you to send your feedback using the steps I shared above. Keeping the collapsed or expanded section is really useful.
On the other hand, I'll tell my colleague to edit her answer when she gets back in the office.
Let me know if you have any other concerns about reports.
I have always been able to collapse and expand rows and it offers the feature on the page but nothing happens when I click on expand rows. I need this and it is very frustrating
I understand that it can be unsettling when things don’t turn out the way we hoped, MaxiPax. We can run the Verify and Rebuild utility tools to resolve this matter. Let me make it up to you by providing the steps below.
Data issues can cause features to behave unexpectedly. You can verify and rebuild your data to fix the most common issues in a company file and rebuild tool fixes.
To verify your company data:
To rebuild:
For the complete steps of the process, check out this article: Verify and Rebuild Data in QuickBooks Desktop.
Furthermore, I'll provide this article that includes how to export reports to Excel from QuickBooks Desktop: Export reports as Excel workbooks in QuickBooks Desktop.
If you have any other questions about the memorize report feature, you can always reply below so we can get back to you. The Community team is always right there to assist.
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