Create Bill - drag/drop has been changed for the worse

Hello there, @BearGFR. I'm here to guide you in adding attachments to your bill in QuickBooks Online (QBO). 

To fix this, we can perform some basic troubleshooting steps to determine if this is a browser-related issue. Let's start by accessing your QBO account through an incognito mode. This does not store cache which has the potential to become corrupted and cause unexpected behavior. Below are the shortcut keys you can use:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift +N

When signed in, create a bill again and drag/drop the files in the Attachments field. From there, check if you can now use this function seamlessly. If this works, I recommend clearing the cache to eliminate piled-up data that might cause odd behaviors when running a web-based program. If not, I suggest using another support browser or device. Might be that the current one you're using has a temporary issue with the program. 

Once everything is fine, you can use this article as a guide to paying your bill: Enter and manage bills and bill payments in QuickBooks Online.

Should you need additional assistance in managing your bill, please don't hesitate to leave a reply below. Have a good one and stay safe. 

Obviously, you either did not read or did not understand my question.  I don't need help knowing how to drag/drop attachments.  I know how to drag/drop attachments.  I've doing doing that for a few years now.  My complaint is that some recent change to the QB online web site server code has made it to where it is no longer possible to drag/drop  ----MULTIPLE FILES IN ONE OPERATION--- into a bill.    

Here's what I mean and how to re-create the problem for yourself.

• Begin creating a new bill in QB online
• Open windows file explorer and select --MORE THAN ONE FILE-- as a group
• Drag that group into the "Add attachments' box in the bill.
• Notice how it only added one of the files and not all of them?  THAT'S THE PROBLEM!!

This used to work.  Now it doesn't.

Hi there, @BearGFR.

Thank you for reaching out to the Community.

I can definitely help you by adding more than one attachment to your bill transaction and share some insight into why you encountered this error.

Upon checking, I found out that adding attachments as a group is now working. However, it should be manually dragged from the downloads and should not be past 20MB.

And if it's still not working you can follow the steps given by my colleague @DivinaMercy_N  to determine if it's a browser-related issue.

For your future reference, you can open this article in managing your bills payments: Enter and manage bills payments in QuickBooks Online. 

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to leave a comment.

Doesn't work here , using the same computer, same browser, same software maintenance level, same everything as when it used to work.  I don't know what changed, but it wasn't anything here. 

Hi there, @BearGFR.
 

I understand the inconvenience this has caused you since the last update of QuickBooks Online (QBO). I recommend contacting our support team to add you to the list of affected users in this regard. You'll receive an email once a fix or a solution is available. Here's how to contact us:

   1. In your QBO company, go to Help (?).

   2. Select either of these tabs:

• Assistant tab and type Talk to a human.
• Search tab and click on Contact us to connect with a support expert.

   3. Choose how you want to reach us (phone or chat).

Please be guided that for Plus, Essentials and Simple Start subscribers, support will be available M-F from 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. For Advanced subscribers, you may contact support any time and any day. 

Feel free to check out these guides for more details about managing bills and expenses.
 

• Enter and manage bills and bill payments in QuickBooks Online
• Enter and manage expenses in QuickBooks Online

We appreciate your patience while we are working on this issue. Our Community team is always here. Feel free to drop by and leave us a message anytime.

Two weeks later, this is still broken.

We appreciate the update, @BearGFR. Dragging or dropping attachments in the bill form has been challenging on your end for weeks, and we hear you on this. However, we appreciate you for performing the steps my colleagues above provided to fix this issue. Let me direct you to the best help for this.

Since the issue persists after performing the steps to fix it, I recommend routing back to QuickBooks Online (QBO) support to review your account thoroughly. On top of that, if they see that you're not the only one experiencing this issue, they can create an investigation to dig deeper into the issue and find a fix.

Additionally, you can utilize these articles in managing your bill transactions:

• Enter and manage bills and bill payments in QuickBooks Online.
• Email receipts and bills to QuickBooks Online.

We're glad you came back here, @BearGFR promptly. Let us know how it goes. We want to ensure that you're able to drag/drop attachments in your bill form by replying to this post. We'll be happy to assist you. Keep safe always.

Not only is it still not working, now they've screwed up drag/drop on invoices too.  I'm still able to drag/drop multiple files as a single group into an invoice, but they've messed up the CSS style sheet on invoice attachments so that now, during the process, the background color in the attachment box no longer "changes" to let you know when you've positioned your mouse cursor is in the correct area to release the button to "drop" the files into the attachment box.   Now you have to just keep guessing at it until you somehow find the correct spot to drop the files. 

Not only is it still broken,  but now the drag/drop operation into invoices (old style - the new style is an abomination) is messed up as well.  Dragging/dropping a group of files still works, but now there is no longer any visual indication that lets you know when you've moved your mouse cursor into the correct location to release the button and perform the drop part of the process.  So, you just have to keep trying it while varying the mouse cursor location a little bit each time until you somehow "get lucky" and find the right spot on the form to do the drop.

More fun, courtesy of "Agile". 

OMG...I am having the same issue when trying to drag an emailed invoice to QB.  What a pain in the @$$ to have to save the image to my desktop the attach the invoice!!! WTH QuickBooks?  

Welcome to the Community, superiorservicel.

To verify my understanding, do you mean one employee clocking into multiple jobs or throughout the day?

Here's how to run a payroll report in QuickBooks Time:
 

1. In QuickBooks Online, go to Time, Time reports, then Payroll.
2. Specify the report dates and other filters as needed.
3. Click Run report.
4. To view details, hit Expand All or use your expand icon (+) next to each name.
5. To print a report, press the printer icon at the top.
   Click the printer icon.
6. Select Print.

I've also included a few detailed resources about working with QuickBooks Time which may come in handy moving forward:
 

• Run & use the payroll report for QuickBooks Time
• Create & manage jobs or customers for QuickBooks Time
• Add & manage team members for QuickBooks Time

Please feel welcome to send a reply if there's any additional questions. Have a wonderful day!

LMAO...your response has absolutely nothing to do with the topic issue.