Creating a Backdated Statement

Hello there, @erica.bonnette-l. I’ve got some troubleshooting steps for you to perform to sort out this issue of being unable to create customer statements.

Too much historical data from the browser causes discrepancies that affect the view and performance of your accounts. It might be the cause why you’re unable to create your customer’s backdated statements.

For us to determine if this is a browser-related issue, I suggest using a private or incognito window. To save you time, use either of these keyboard shortcuts depending on your browser:

• Ctrl + Shift + N for Google Chrome browser
• Ctrl + Shift + P for Mozilla Firefox & Microsoft Edge browsers
• Command + Shift + N for Safari browser

Then, perform the same task again. If it works fine, you can go back to your original browser and clear its cache to start fresh or use another supported and up-to-date browser to narrow down the results.

Once you’re ready, here’s an article that can help you send and show customers summaries of their invoices, payments, credits, and balances: Create and send customer statements in QuickBooks Online. 

Fill me in if you have more queries about creating statements in QBO. I'd be glad to assist you further. Take care always, and have a pleasant day ahead. 

Hello - 

Thank you for your response. I have already tried all of the above steps prior to making this post. Nothing is working. 

anything else I can try?

Thanks!

Hello @erica.bonnette-l,

We want to help you with your questions about customer statements. However, I need more information about it to provide the correct resolution and get this sorted out promptly.

Is it showing no statements available in the Create Statements window after adding the start and end date? Can you share any screenshots of what you're seeing on your end? Any additional details would be helpful.

In the meantime, you can check this article to know more about how you can customize statements in QuickBooks: Create and send customer statements in QuickBooks Online.

Please know that you're always welcome to post any questions in this space. Have a great day ahead. 

Hi - 

Yes it is showing no statements available - screenshot provided. I have tried changing the dates around for multiple scenarios and I get the same result. 

Any help is great. 

Thanks!

Thanks for following up with the Community, erica.bonnette-l. I appreciate your screenshot and you performing Carneil_C's troubleshooting steps.

Since you're still unable to create statements, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
2. Click Contact Us.
   
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.

I'll be here to help if there's any questions. Have a great day!