Crediting a PO with a previous credit card payment.

I Still need help on this matter.  I havce called several times and no one seemed to be able to help me correctly with this transactions. the only one that was able to help was the girl who created this ticket number CAN SOME ONE PLEASE SEND ME HER CONTACT INFORMATION OR HAVE HER CALL ME BACK SO SHE CAN HELP ME. PLEASE   I HATE QB... [removed]

I'm here to help, @DiegoChinchilla.

This isn't the kind of customer service we want you to experience. Part of our job is to provide excellent customer service in a manner that your experience is marked as outstanding. 

I'd appreciate it if you can provide more details about what transactions you're referring to so I can help you get back to business? Just click the Add comment button below for further information and I'd be happy to answer them for you.

Also, we're unable to provide any contact information for security purposes. I see you've already contacted our QuickBooks Team several times but I still suggest reaching them back. Just provide the ticket number and inform the representative that you want to interact with the previous agent who created the case number.

Here's how:

1. Go to Help from the top menu.
2. Select QuickBooks Desktop Help.
3. Click Contact Us. 
4. Enter your concern in the Ask a question (or tell us what's wrong) box. 
5. Hit Continue. 
6. Click Start a Message to connect with us.

Please check out our support hours and contact us at the time available to you.

In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBDT Help articles.

Please know that you can always get back into this post if you have more questions. I'll keep an eye out on your response. Have a good one.

I followed this process but the PO just shows Received In Full.  It does not show Paid.

I can tell why the status of the PO is showing as Received In Full, smorgan01.

Received in Full is the status of the PO you'll see once you record the inventory item. And, there's a checkmark under the CLSD column.

Once you enter the bill against the inventory and pay it, the status of the bill is Paid.

I'm adding these screenshots for your visual guide.

You can browse again this link for instructions and detailed steps: Accounts Payable workflows in QuickBooks Desktop.

Also, check out the Pay bills in QuickBooks Desktop link to learn how to record the payment.

Let me know if there's anything else you need about managing PO's in QuickBooks. I'll be right here to help you.

I did pay it.  I linked it to a credit card charge  just like it said.  I set credit to my credit card.  The charge shows up in my credit card account but the PO still says Received in Full.  I deleted everything and did it over just to make sure I didn't miss anything and the same thing happened.

I have attached what the bill and PO look like.  The bill indicates paid and is linked to the PO.  Maybe this will help.

Thanks for your quick replies and the screenshots. As additional insights, the purchase order won't be marked as Paid, only the bill when it's paid. 

When you create a bill transaction from the purchase order, QuickBooks will automatically mark the PO as CLSD status and the amount is RECEIVED IN FULL. 

As always, visit our QuickBooks Community help website for your future references on getting some tips and related topics.

Feel free to visit and post again if you have additional concerns. I'm here to keep helping. Take care!

I have the same question and just spent an hour speaking with a QB Customer Support 'Expert'. QB's expert didn't have the foggiest idea; couldn't recognize a PO and that it was billable to a client, suggested I modify the PO to include the credit card charge under Category, etc. And, QB no longer offers tier II support. Epic fail. That QB refers to these people as experts is absurd; they clearly have no bookkeeping or accounting background and worse no training from QB.

I hear your sentiments, MD47. Allow me to chime in and add some details regarding purchase orders in QuickBooks Desktop.

In QuickBooks Desktop (QBDT), purchase orders are non-posting transactions, even if they are billable to your customers. Please note that you can only link credit card payments with a bill, not a purchase order.

Once a purchase order has been approved, include it in a bill and link the payment. Let me demonstrate how:

1. Create a bill from the item receipt. 
2. Open the item receipt and tick the bill box.

Next, open the credit card charge/payment created, ensure you select the vendor affecting the accounts payable, and then save the changes.

Finally, proceed to link the bill and the payment. I'll show you how:

1. Go to Pay Bills.
2. Choose the bill and click the Set credits.
3. Select the credit card payment and link it to the bill.

Please note that we're only linking the bill with the payment so ensure the saved bill payment amount is zero.

You may want to check out this article that provides further insights into the Accounts Payable workflows available in QuickBooks Desktop: Accounts Payable workflows in QuickBooks Desktop.

The Community is always open if you need further assistance managing purchase orders in QuickBooks Desktop. We're always here to help you out. Stay safe!