Customer expense is not showing up in the chart of accounts but is being reflecting on the P

I'm here to make sure that accounts are reflected after the changes, melissa-relate-i.

It's important to check if the items are correctly mapped so your company has an accurate record of transactions.

When changing an account for your products and services, it will only take effect on the historical transactions for the inventory items. The update is not retroactive for the service and non-inventory items.

You need to close and open back your QuickBooks Online account to check the update accordingly.

If past transactions aren't showing the changes, change the income account then switch it back to the correct one. Let me show you how to do it:

1. Go to Settings ⚙ and select Products and Services.
2. Under the Action column of the appropriate item, select Edit.
3. From the Income account ▼ drop-down, choose a different account.
4. Select Save and close.
5. Under the Action column of the same item, select Edit.
6. From the Income Account ▼ drop-down, choose the correct account.
7. Select the Also update this account in historical transactions checkbox.
8. Click Save and close.
   
   

However, if the issue persists, I'd suggest doing primary troubleshooting steps to get rid of the error. Seldom cache saved up in the system can cause the product to misbehave. 

To start, access a private browser or incognito. This browser won't save your browsing history, cookies, and site data. Here are the keyboard shortcuts: 

• Ctrl+ Shift + N (Google Chrome)
• Ctrl + Shift + P (Mozilla Firefox)
• Command + Shift + N (Safari)

Once logged in, go back to the product and services page and check if the historical transaction option is already functioning well. If that works, go back to your default browser and initiate a clear cache to fix the unusual behavior.

I've attached articles below about recording past vendor transactions, sales, and accounts receivable in QBO: 

• Enter historical information
• Change product and service item types in QuickBooks Online.
  
  

Let me know how it goes by clicking the Reply button below. I'm always here to help you. Have a great day!

I did some additional sleuthing. I've found the items in the G/L but still not on the COA. The majority of the items missing from the COA are falling into an account called Not Specified COGS. The listed items have expense descrioptions, invoice #, customer name but no amount details. I've confirmed in each item that this is not listed on any product/service. I need to find out why these are hitting this account and how to rectify this.

Let me help get you pointed in the right direction who can help you further in rectifying the issue, melissa-relate-i.

Since the Community is a peer user forum, my access to the tools to check your transactions is limited. To ensure that this issue is properly taken care of, I'd suggest getting in touch with our QuickBooks Online Support.

Agents have full access to pull up your details in a secure environment and they'll be able to verify what's causing this behavior. All accounts related concerns need to be directed to our phone support for security purposes.

You can use our live messaging option from 6:00 AM to 6:00 PM on weekdays and 6:00 AM until 3:00 PM on Saturdays. To ensure we address your concern on time, check out our support hours. Here's how to get in touch or chat with us:

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a  brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Chat with us.

I recommend visiting this link: Account Management. These will provide links about managing your QuickBooks Online account, income, expenses, inventory, and running reports.

Additionally, you might find this write-up interesting: Cost of goods sold: How to calculate and record COGS. This will provide you in-depth details on how COGS work in QuickBooks Online as well as how they'll show on your financial reports.

Reach out to me if you have any follow-up questions, I’m always here to help. Have a good one!