Customer messages on invoices not being sent

RickB · ‎July 31, 2022

Invoices are being sent without the included message. Also the invoice number in the message subject is not included. Anyone else having this problem? It just started about a week ago. Credit memos are going out normally.

JessT · ‎July 31, 2022

Thank you for reporting this behavior, RickB.

Let's do some steps to check if this is caused by random browser issues. We can start by signing in to your QBO company using a private window. This step will disable the extensions and stops the cache from saving your search history.

Google Chrome: Ctrl + Shift + N.
Safari: Command + Shift + N.
MS Edge and Firefox: Ctrl + Shift + P.

If you can see an invoice number and the message on your invoice while browsing privately, you can clear the cache. If not, please try a different browser to see if this only happens to the one you use.

Feel free to go back to this thread if you need more assistance. The QuickBooks Team is always available to help you.

View solution in original post

JessT · ‎July 31, 2022

Thank you for reporting this behavior, RickB.

Let's do some steps to check if this is caused by random browser issues. We can start by signing in to your QBO company using a private window. This step will disable the extensions and stops the cache from saving your search history.

Google Chrome: Ctrl + Shift + N.
Safari: Command + Shift + N.
MS Edge and Firefox: Ctrl + Shift + P.

If you can see an invoice number and the message on your invoice while browsing privately, you can clear the cache. If not, please try a different browser to see if this only happens to the one you use.

Feel free to go back to this thread if you need more assistance. The QuickBooks Team is always available to help you.

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Customer messages on invoices not being sent

Customer messages on invoices not being sent

Customer messages on invoices not being sent

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