Did the receipt snap feature get removed in the mobile app? I have been using it for about two years (maybe longer) and it appears to be gone.

Hello there, Christine. Let me outline some troubleshooting steps so you can resume uploading receipts using the QuickBooks Online (QBO) mobile app.

Please know that the snap receipt feature is still available in the QBO mobile app. If you're unable to access it, let's perform some troubleshooting steps to clear the corrupted cache that causes misbehavior in the program. 

Here's how:

1. Change the Wifi data connection on your device to 4G (varies by device).
2. Close and restart the app.
3. Clear app data. To do this:
1. Open your device Settings.
2. Select apps (varies by device).
3. Choose the QuickBooks app from the list, then select Storage.
4. Select clear data.
4. Power down and restart your device.
5. Uninstall and reinstall the app.

Alternatively, you can use a supported mobile browser to upload receipts from your Google Drive.

If the issue persists, I recommend reaching out to our customer support team so they can raise an investigation if necessary. 

When your bills and receipts are in QBO, follow this article to review and categorize them into the correct accounts: Categorize online bank transactions in QuickBooks Online.

Keep in touch if you need further help uploading your receipts in the QBO mobile app. We'll be more than glad to offer assistance. Stay safe.

This feature was missing for me today, as well, and multiple rabbit holes and your own chat feature are giving incorrect information about how to fix it. I wasted a lot of my afternoon trying to just complete a task that should have taken me about 15 minutes, all thanks to a poor product update and developers who do not seem to understand the actual needs of the small business community who are the users of the product. And the option to remove the stored data in the way you describe is not available in iOS. Maybe try something on your own phone before giving misleading information, JaeAnnC?

The only way I was able to get the Snap Receipt feature back in the iOS app was to delete and reinstall the app and restart my phone. About 45 minutes to an hour later, my data was finally loaded and I was able to open the app and see the Snap Receipt feature again.

I wish every time I had to interact with Quickbooks it was not so painful, but it is just something you have to get used to if you are a paid user of the app.

Hi JaeAnnC,

like Briana I am on iPhone, and the steps you provided did not apply. Only resolution was to remove/reinstall and reboot.

Did all this, still does not work.

I appreciate the time you've taken as you follow the troubleshooting steps provided above, RKDE63.  

In your QuickBooks Online (QBO) mobile app, we can locate the receipt snap within the Menu option. However, since this feature is unavailable on your end even after following the steps above, let's go ahead and ensure that your QBO app is in its latest version.

Here's how:

For iOS:

1. Open the App Store.
2. Tap your profile icon at the top of the screen.
3. Scroll to see pending updates and release notes. Press Update next to an app to update only that app or hit Update All.

For Android:

1. Open the Google Play Store app.
2. At the top right, tap the profile icon.
3. Press Manage apps & device, then Manage.
4. Tap the app you want to update. Please know that apps with available updates are labeled Update available.
5. Hit Update.

If your app is updated and the issue persists, I recommend contacting our Customer Care Team to find out the root of this concern as soon as possible. They'll assign a representative who'll check on your end and conduct further investigation to determine the root cause of the problem.

You can contact our support by following these steps:

1. From your browser, log in to your QBO account.
2. Select Help (?).
3. Choose the Search tab.
4. At the bottom of your screen, click Contact Us.  
5. Type your concern, and then click Continue.
6. You may choose Callback, Appointment, or Chat to connect with us.
7. Kindly fill out the provided fields, such as your First name, Last name, Email address, and Phone number.
8. Depending on what you choose as your way to connect with us, click Callback, Schedule an appointment, or Chat.

You can also learn about our QuickBooks Support hours to know when to call.

I'll leave this article so you can upload your receipts and review, add, or match receipts from your browser or mobile device: Upload your receipts to QuickBooks Online.

I'll be around if you have further updates or questions after contacting our support.

Yes, I did those features and YES, the feature is there, but it is compromised. It used to have a green, not white button and it used to 'grab' the receipt image automatically. Now, it only takes a picture of the receipt with everything in the pictures background and I'm not seeing those receipts upload automatically to the relative charge that would be uploaded to QB's through my banks or credit cards.

Yes, the feature is there, but it is compromised. Before, it had a snap feature that automatically found the receipt and took the picture of it and that was when it had a green button. Now it has a white button and no longer automatically snaps the photo and instead, adds in all the background content of a normal photo. Those photos upload but do not attach to the bank downloads that match the receipts as they used to.

Thank you for getting back to us with those additional details, RKDE63. Your constant participation in this thread is appreciated, and the time and effort you have dedicated to following the troubleshooting procedures recommended by my colleague. I want to ensure you receive the best assistance by connecting you with the right support team to address your concerns thoroughly and resolve your issue quickly.

We appreciate your effort to resolve your issues with the snap receipt functionality through the Community space. However, it's important to note that the Community forum is a public platform, visible to all users. Due to its public nature, we're unable to access your account information here for security reasons. In this case, I suggest contacting our Live Support Team via web browser. They are equipped with tools to investigate this matter through a screen-sharing session. It'll also allow them to submit a ticket to reopen the investigation if necessary.  

Here's how:

1. Go to the Help icon.
   
2. Select the Search tab and hit Contact Us.
   
3. Click the Ask about something else tab.
   
4. Key in your concern and hit Continue.
   
5. Choose a way to connect with us:
   
   • Have us call you - Get a call from a support expert.
   • Chat with us - Start a conversation with a support expert.

Additionally, when contacting our Live Support Team, it's important to review support hours to ensure timely assistance. Please refer to the operating details outlined below:

• For Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT
• Advanced, any time, any day

In the meantime, I recommend uploading or emailing the sale document via a web browser. This way, we can still track your sales activities accurately. You can check out this article for more info: Upload your receipts to QuickBooks Online. 
 

Our dedicated customer service team stands ready to assist you every step of the way, RKDE63. I understand that dealing with technical challenges can lead to negative feelings, and we are here to offer you the support and guidance you deserve. If you have any further questions about managing your transactions, please feel free to share them with me by commenting below. Stay safe!

I have the exact same issue and trying to figure it out myself for days. 

I have the exact same problem and tried all the suggestions without resolution. 
“green box” is missing , only able to take a photo with the background and afterwards it doesn’t  transfer to my online account and can not match receipt with the transaction. 

Hello there, @Phoebe 1. I'll point you in the right direction to get this sorted out and have the snap receipt feature working on your QuickBooks Online (QBO) mobile application.

We recommend contacting our Customer Care Team so they can securely access your account and conduct further investigation to determine the root cause of why the snap receipt feature on your mobile application is not working. We'll write down the steps to get you going:

1. Sign in to your QuickBooks Online company.
2. On the top-right corner, select Help (?).
3. Select either Assistant or Search. Depending on what you choose, you can click Talk to a human, connect by starting a chat, or Get a callback.

To know when the best time is to reach out to our Support Team, please see this page: QuickBooks Online Support.

In the meantime, you can consider uploading your receipts using the web version of the program. Please see this page for more details: Upload your receipts to QuickBooks Online.

Furthermore, here are some articles to help you handle your expenses inside the QBO: Enter and manage expenses in QuickBooks Online.

The Community space is available anytime if you have other QuickBooks-related concerns or need assistance managing receipts. Feel free to comment below so we can respond as soon as possible.

Has this been investigated because the feature is not working in the app like others are facing and its one of the main features I use on a daily basis. 

Hey there, Shellys Deli Ltd!

Thanks for jumping into the conversation. I wanted to share some details about the issue you're experiencing with the IOS Crop window in QuickBooks Online Mobile when using Receipt Snap.

I've looked into this and discovered an ongoing investigation with the reference number INV-107824. Our dedicated product engineers are currently working hard to find a solution to this issue.

I see the urgency of getting this resolved, so I suggest reaching out to our support team to be added to the list of affected users. They have the right tools to keep you updated on the progress of this case. Here's how you can get in touch:

1. Log in to your QuickBooks Online account.

2. Click on Help (?).

3. Type in "Talk to a human" and hit Enter.

4. Select Contact Support Team.

5. Type "Talk to a human" again and click Contact Support Team.

6. Choose a way to connect with us.

Our support team will ensure that you receive regular updates via email regarding this situation.

In the meantime, you can manually crop and upload your receipts to QBO. Feel free to check out this article for step-by-step guidance: Upload your receipts to QuickBooks Online.

You can always return to this thread to connect with us or if you have any further concerns regarding the receipt snap feature. I'll be closely monitoring this and will ensure a prompt response to any additional queries you may have.

Not working for me either. Why cant they just fix it. Why the raise a ticket and get support thing. Surely not that hard when it affects so many?

I hear your sentiments regarding the snap receipts in the QuickBooks Online mobile app, JohnnyB1234.

Reaching out to our QuickBooks Online support team will add you to the list of affected users for the ongoing investigation. Subsequently, you will receive regular updates regarding the progress sent to the email address you have provided.

Meanwhile, I highly suggest following the workaround given by my colleagues on manually cropping and uploading your receipts to your QuickBooks Online.

Please know that our product engineering team is committed to finding a solution regarding this matter as soon as possible.

Return to this thread if you have additional concerns with the snap receipt feature in the QuickBooks Online app. The Community is always here to assist you 24/7.

Please fix this feature!! I don’t understand why it had to be updated when it was working just fine! The auto capture feature was one of the main reasons I use QBO. I have a huge stack of receipts now and have been waiting for weeks and weeks for this to be fixed! So many people rely on this feature. I’ve contacted customer service multiple times and have had no luck. Just let us know when this feature will return at least! Seriously considering ditching quickbooks altogether. Every update just seems to make the product worse, and the price only increases! Very frustrating. And customer support always just seems to give the run around or a different answer each time. Ughhhh 

I have the same problem on my iPhone. It will crop if I click crop when reviewing the photos, but it used to crop automatically when taking the picture. My iPad works fine.

I understand your desire to continue using the auto-crop feature when processing snap receipts, villhestranch. This feature can be incredibly helpful in streamlining the receipt management process

First off, please ensure that you have a stable internet connection and that your app is updated to the latest version. Now, let me guide you through the troubleshooting steps.

For iOS devices:

1. Go to your phone's settings.
2. Select General, then choose iPhone Storage.
3. Tap QuickBooks Online from the application list.
4. Select Offload App to free up the storage without deleting the documents and data for the app.

After performing these steps, power cycle your device. If the problem persists, uninstall and reinstall the app.

If the problem continues, I suggest reaching out to our Customer Support team to find the root cause of this problem. Here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) on the top-right corner
3. Select either Assistant or Search. Depending on what you choose, you can click Talk to a human, connect by starting a chat, or Get a callback.

In the meantime, while we work to resolve the issue with the auto-crop feature, I recommend that you manually crop your receipt. This temporary solution will allow you to continue processing your receipts without significant delays.

If you encounter any difficulties with your snap receipts, please don't hesitate to let me know by leaving a comment below. I'm available and prepared to help you whenever you need it.