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Best answer January 05, 2020
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Glad to see you here in the Community, @contact41.
When receiving payment in QuickBooks Online, if you chose to deposit the payments under the Undeposited funds account then this is the reason why the status of your invoice was showing as paid but not deposited.
To change the status to deposited, then you may need to do Bank Deposit.
Here’s how:
- Go to the + New icon at the left pane.
- Hit Bank deposit under Others column.
- On the Account drop-down, select the bank account you wish to deposit the payments.
- In the Received from column, select the invoices by putting a checkmark on the box.
- Then, click Save and close.
Please see the sample snips below for reference:
Once done, go back to the Invoices page, and the status will now change into Deposited.
Also, here are some helpful articles that you can check on for future reference about receiving invoice payment in QuickBooks Online:
Just leave a comment below if you have any additional questions. I'm always here to help. Take care!
Glad to see you here in the Community, @contact41.
When receiving payment in QuickBooks Online, if you chose to deposit the payments under the Undeposited funds account then this is the reason why the status of your invoice was showing as paid but not deposited.
To change the status to deposited, then you may need to do Bank Deposit.
Here’s how:
- Go to the + New icon at the left pane.
- Hit Bank deposit under Others column.
- On the Account drop-down, select the bank account you wish to deposit the payments.
- In the Received from column, select the invoices by putting a checkmark on the box.
- Then, click Save and close.
Please see the sample snips below for reference:
Once done, go back to the Invoices page, and the status will now change into Deposited.
Also, here are some helpful articles that you can check on for future reference about receiving invoice payment in QuickBooks Online:
Just leave a comment below if you have any additional questions. I'm always here to help. Take care!
I've got some details to clear your confusion about depositing payments in QuickBooks Online (QBO), @nrandle.
Yes, the funds will be deposited into your bank account if you follow the instructions provided by my peer above. It could be the transaction is still within the lead time of processing payments. That's why it has not deposited into your bank account.
The funds usually reach your bank account within 2 - 3 business days of the transaction. It varies on the time you enter transactions, and on how long it takes the bank to verify and process electronic deposits. Credit card payment deposits take 1 - 2 banking days. Bank transfer (ACH) payment deposits can take 2 - 7 business days. To learn more about this process, read through this article: Find Out When QuickBooks Payments Deposits Your Money.
If it's beyond the lead time, I'd recommend contacting our Payments Support Team. Just get their phone number in the QuickBooks Online Payments & Merchant Service Center section. They can verify the status of your payment and confirm when it will be deposited into your bank account.
Once deposited, go to the Invoices tab from the Sales menu. Then, you'll be able to review the transaction's status as Deposited in the Status column. See the screenshot below for your visual reference.
Additionally, you can always visit this website: Get Paid Faster With QuickBooks Invoicing. This link helps you easily track your invoices to get paid on time. It provides you more details about how the program auto matches your bank transactions to help you save time. It also contains articles on how to build customer trust and customize your invoice styles.
I'll be right here to help if you need further assistance. Have a great rest of your day, @nrandle.
