Does anyone know how to fix bank error 106 between QBO and First Horizon? The accounts are open, but I can't get any help from QB Customer Service to get them to connect

Try opening your QBO account on private/incognito browser. If the same error persists, you can use MT Online or one of the converter tools (e.g csv2qbo @ $60 one time license) as a workaround.

https://www.moneythumb.com/?ref=110

Hi there, @ksherman.

I understand the importance of connecting your bank to QuickBooks Online. I'm here to ensure that you're able to do so. Bank error 106 usually happens when QB is unable to locate your account on your account on your bank or financial institution's website. This usually happens when the account is closed. 

If you accidentally close your bank institution's account and need to disconnect, you can refer to this article: Disconnect accounts connected to online banking in QuickBooks Online. It contains steps on how you can properly troubleshoot this error message. 

For reference, you can visit this article: Fix bank error 106 in QuickBooks Online.

Additionally, you can visit this article if you want to review your downloaded bank and credit card transaction: Categorize online bank transactions in QuickBooks Online.

I'm all ears if you need further help about bank errors in QBO. I'm just one post away. 

Thank you for the information.  This has been a "supposed" issue since Nov. of 2023.  I have called this in a number of times, they set up a case and then a couple of weeks later, they send me the same information you shared and close the case.

QBO has been saying that it is an issue that all First Horizon customers are experiencing.  

I will try the disconnect again.

Thank you for the suggestions.

I'm also having this issue. My account is not closed. I've been disconnecting and reconnecting my First Horizon accounts to fix another issue when I then hit this one.

Is anyone else having the issue of not getting First Horizon check numbers coming through on Bank Detail, Description, or Check No columns?

The description/bank detail used to also include the check number. Now it simply says "Check Paid." Even if I have the Check No column visible, it's blank. My bank is First Horizon, and they've checked multiple times everything they can on their end. When I manually import the bank data the check number is there, but it does not show any more from the automatic bank connection. Huge loss from a great feature, when working properly.

Hello there, @BENT2707.

It looks like you've asked a similar question and one of my colleagues has already given an answer. You can access his reply from here: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/re-has-anyone-had-an-issue-r....

If you have follow-up questions, let me know by leaving a comment below. I'm more than happy to help you again. Keep safe!

First Horizon is the WORST when it comes to QB bank sync.  I have spent hours and hours trying to get it to work.  I have multiple clients using multiple versions of QBD & QBO.  Don't waste your time on the 'solutions' provided by Intuit - verify & rebuild, etc - they *might* work for a little while but will stop again soon.  Best solution I've found is to export as .qfx, open in Notebook and override Intuit Bank ID with another bank's ID and then save as .qbo to import. 

Sorry. Response is for @JanbonN 

We’re committed to making things right for you, BENT2707. Please allow me to help you get the support you need.

While the QuickBooks Community is a general forum that provides helpful resources for general questions and advice, it’s important to note that for issues requiring detailed account review, our dedicated support team is best equipped to assist you securely. They have the proper tools to access your specific account information and open an investigation on the matter if needed.

I understand you have already reached out to our chat support team. As an alternative, I recommend contacting us directly to assist you promptly. Rest assured they will be able to accommodate you through M-F 6 AM to 6 PM PT, and Saturday 6 AM to 3 PM PT for Plus, Essentials, and Simple Start. And any time, any day for Advanced subscriptions.

You can find the contact number at the bottom of this Community article:  QuickBooks Online Support.

Additionally, I want to offer you a helpful resource for recording journal entries in QuickBooks Online. You may want to check it out for your future reference: Create journal entries in QuickBooks Online.

If there’s anything else you need or any other way we can assist you, please don’t hesitate to let us know through this thread. Your satisfaction is our top priority, and we'll be available 24/7 to address them together. Take care.