Entering vendor bills; used to automatically start at the vendor name box, so could start typing vendor name, now you have to click on the box-permanent change?

There have been no recent changes when entering bills in QBO, lizvk.

To enter the vendor's name on the bill, you have to select it in the Choose a vendor drop-down. You can press the Tab key on your keyboard to move to a different field without using the mouse.

You can also turn on the Pre-fill forms option in QBO. This will automatically display the details of the bill for a particular vendor.

Here's how:

1. Click the Gear icon.
2. Under Your Company, click Account and Settings.
3. Click Advanced on the left panel.
4. Click the Automation field to open it.
5. Check the box for Pre-fill forms with previously entered content.
6. Click Save, and then Done.

Please let me know if you have follow-up questions on this. Thanks.

I have struggled with this same issue.  I found that if you go to Vendor Center, then New Transactions, then Enter Bills, that the program will default to the Vendor Name field every time.  But if you start on the Home Page, then Enter Bills, the program will often default to the A/P Account field for every new transaction (very annoying).  Maybe there's another way to change the default settings, but hope this little work-around is helpful for you!  It was for me!

Thanks works great going to the Vendor Center first. Why doesn't QuickBooks fix the problem instead of stating that they haven't made any changes. It was really slowing me down. 

Hi there, @mamabarb.

Good to hear that it works!

We provide a resolution to the best of our ability. When there’s something that isn’t working the way you need, we make efforts to deliver satisfaction.

We let you know if there are any changes in QuickBooks, informing changes is one way of identifying if it causes by updates or unusual behavior.

Please know that you're always welcome to post if you have any other concerns. The Community Team will always here to help.

This was working and now since the last update we're back to this same issue! It's really slowing me down having to click the name field after each invoice!!

This is soooo annoying! My first option is 'add new vendor'. I have to use two hands to enter the vendor name. Slows me down big time. Why do you change things? If it ain't broke don't fix it! And I do have the auto load the name on and it still won't work. 

Good morning, 

so my cursor doesn't automatically go to vendor box and it used to. I went in per notes from previous conversations and made sure my automation pre-fill forms with previously entered content is on. This wasn't a problem last week so not sure what happened. Any other suggestions? 

Hello there, Everdry.

A cursor will automatically go to the vendor box in QuickBooks Online. Alternatively, you can utilize your computer mouse and click near the area where the vendor field is located. Then, press Tab on your keyboard.

Since it was working fine last week, it looks like a browser issue. You can refresh your browser by clicking the Reload icon or pressing F5 on your keyboard as an initial step to fix it. 

If you're getting the same result, you can follow the recommendation below to resolve this unexpected behavior.

1. Log in to your QuickBooks Online account in a private browser.
   Google Chrome and Safari: Ctrl + Shift + N
   Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P
2. Clear the cache of your regular browser. This helps remove any browser-related issues and refresh your browser's settings.
3. Use other compatible browsers in QuickBooks Online. 

Additionally, you can easily view your vendor transactions by going to the Transaction List section. 

Know that you can always tap me on my shoulder if you need anything else with QuickBooks. I'll be around to back you up. Stay safe!

Good morning,

hope your day is going well, I did all the things you suggested below like clearing my browser, and I always open my quickbooks online in incognito google chrome for privacy and this is still a problem, with the cursor. It's weird because it was out for a while once before and then one day just started working again but that was short lived as now it's back to not working. Do you have any other suggestions? I don't know if it matters or not but we work on a Apple iMac so some of the things you suggest won't work the same way on a Mac as opposed to an HP

thanks

Bonnie

Hello there, Bonnie.

It seems you have already followed the troubleshooting steps above. I also checked our reports and didn't find any ongoing issues related to this.

Since the issue persists, I recommend reaching out to our Customer Care Team. They have the tools to investigate what's causing this behavior.

Here's how:

1. Go to the (?) Help icon.
2. Select the Search tab.
3. Click Contact Us.
4. Enter a brief discussion of your concern and click Continue.
5. Select either Chat with us (if you preferred messaging) or Give us a call.

Please see this article for more details and review their Support hours so you'll be accommodated: QuickBooks Online Support.

You may also want to view all your vendor's transactions in QBO. You can go to the Expenses menu and select Vendors. From there, you can view your transactions for a specific vendor.

Additionally, check out this article on how to record payments for different vendors: Enter and manage bills and bill payments in QuickBooks Online.

Keep me in the loop if you have any other concerns or questions about entering bills. I'll be around ready to help you. Stay safe!