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Join nowWhen going to Reports/Employee & Payroll//More Payroll Report in Excel/Tax Form Worksheets - when creating report I get the error could not connect with Quickbooks
Hi there, @ tfarrell14
Thanks for bringing this particular message to my attention. Here’s what I know about this error when running the Summarized Payroll Data in the Excel report.
I received an update that there is currently an ongoing investigation regarding the message. We are still working to get it fixed as soon as possible.
For you to get the payroll details, you have to run the report from the previous quarters. Once you get a prompt to update, just click on Yes.
This workaround will pull up your data correctly.
I also suggest contacting us so we can add you to the list of affected users. This way we can notify you when the issue is resolved.
Here’s how to get in touch with our payroll specialists:
Let me know how the call goes. I’m here to help if you have other payroll concerns. Have a great day.
Thanks, but when I select the link I don't see where to select the basic, enhanced, etc.
I also tried the work around and its not letting me do any quarter. Still getting the same Error
Could not connect to Quickbooks
An error occurred while attempting to find Quickbook.
Thanks
Thanks for getting back to us, @tfarrell14.
I'll share some additional steps as a workaround to pull up payroll data. You can delete the Summarize Payroll Data in Excel workbook template and then get a full payroll update.
Here's how:
After deleting the payroll link, go back to your QuickBooks and perform the payroll update.
Once you're done updating, try running the report again. If you're getting the same result, please contact our Payroll Support to get you added to the list of affected users. This way, you'll receive updates via email as progress is made towards a solution and provide this INV-24874 number for easy tracking.
If you need help with other tasks in QBDT, you can browse for specific topics here and look for responses that fit your concern.
Let me know how it goes or if you still have questions or concerns with payroll reports. I'm always here to help. Take care and have a great weekend.
RE: Could not connect to Quickbooks. An error occurred while attempting to find Quickbook.
It's a rather typical issue that means part of QuickBooks isn't properly registered for some reason. Normally Repairing QuickBooks from the control panel or Reinstalling it will fix this issue, unless there is some new bug.
Unfortunately we have uninstalled and reinstalled the software now. Both QB and Excel
It's a good thing that you've tried to uninstall and reinstall QuickBooks, Tfarrell14. Let me route you to the right department.
I suggest reaching out to our customer care support so you'll be added to the list of affected users. You can follow ShiellaGraceA's steps on how you can contact us.
In the meantime, I'll add this article as a future reference: Excel based payroll reports.
You're always welcome to post in the Community if you have other concerns. Feel free to visit us anytime.
January 2022 and Quickbooks has still not fixed these problems with exporting data to Excel
Hello, John_TN.
I've checked with the INV-24874 provided about, currently, the investigation about exporting data to excel is still in progress. Our engineers are working to fix this as soon as possible. With this, I'd suggest interacting with our QuickBooks support, so they will add you to the list of affected users. An email will broadcast once the issue is resolved.
Here's how:
Please be reminded that our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM PT on Saturdays.
Moreover, here's how you can learn more about what to do to fix export to Excel issues in QBDT.
If you have any other questions about exporting your data to Excel, let me know by adding a comment below. I've got your back, and I'm always here to help. Keep safe!
@AileneA
Thanks. It appears that reports of this problem and declaration by Quickbooks that its engineers are working on it have been repeated over the last 3 years or so.
Maybe Quickbooks needs to give it to a real programmer and quite telling customers that its being addressed.
John Harris
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