Expenses created from receipts are not attaching the receipt it was created from

Hi there, nswain.

I'm here to help fix the issue you're having with receipts not attaching to expenses in QuickBooks Online (QBO).

We haven't received any reports regarding this issue. Let's perform some troubleshooting steps to help isolate this.

To examine if the unusual behavior is being caused by the browser's cache and cookies, which store frequently accessed page resources, let's access your QBO using a private browser in incognito mode.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).
•  Ctrl + Shift + P (Microsoft Edge)

After logging in, go back to the Receipts page and attempt to create another expense using the previously uploaded receipt.

If it's successful, return to your default browser and clear the cache to refresh the system. But if the problem continues, attempt using other browsers that are supported.

To know more about managing and uploading receipts to QBO, check out this article: Upload your receipts to QuickBooks Online.

Please leave a comment below if you have follow-up questions about this or anything else. I'm always here to assist. Take care.

Hello Fritz, I've tested in multiple browsers and in an Incognito Chrome window and the issue persists. The issue appears to be very specifically related to receipts that are being uploaded from Google Drive. I know this because I tested uploading directly from my desktop and the receipt attaches normally in that case.

We understand the relevance of handling receipts to link on expenses, nswain1110.

Since the issue persists after performing some troubleshooting steps shared above, we recommend contacting our Customer Care Team. This way, they can further review your account and track these receipts to ensure they're linked to your expenses.

Here's how to reach them:

1. In your QBO account, click the Help icon and select Contact Us.
2. Enter your concern and click Let's Talk.
3. Select Start a chat or Get a callback with a support expert.

Furthermore, I'm adding these guides to help you review your business finances and track entries to match the right account:

• Run reports in QuickBooks Online.
• Reconcile accounts in QuickBooks Online.

We'll always be available in this thread if you have additional questions when managing your transactions. Just let us know in the comments below. Keep safe.