Exporting General Ledger Issue

Good day, MacUserinAZ.

Let's verify the integrity of the file by running the Verify and Rebuild tool.

Here are the steps:

1. In your QuickBooks for Mac file, go to File > Utilities > Verify Data.
2. They system will check the file for damage and notify you if it finds any. If errors are found, continue with the next step.
3. From the File menu, select Utilities and click on Rebuild Data.
4. When the Rebuild is complete, try exporting your data once again.

See the Resolve data damage on your company file article for further guidance.

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Leave a comment below if you have any follow-ups or other questions. I'm always glad to help. Have a great day.

Hi Jane,

I ran the verify data, after the rebuild I found a few items that needed correcting but I still am unable to export the reports from Jan 2018 and May 2019. 

I appreciate you for going through the steps provide by my colleague above, @MacUserinAZ.

Since the issue persists, I suggest doing a clean install. This way, it'll install the program from a clean slate. Let me guide you how.

First, we'll have to uninstall your QuickBooks Desktop (QBDT) for Mac. To uninstall:

1. Close QuickBooks 
2. Go to the Finder menu, then select Applications
3. Drag the QuickBooks icon to the trash.

Once done, remove QuickBooks PLIST files:

1. Go to the Finder menu.
2. Hold down the Option key, then select Library.
3. Open the Preferences folder.
4. Find PLIST files that contains com.intuit.QuickBooks20XX, then move them to the Trash.

Here's an article you can read for more details: Reinstall QuickBooks for Mac Using Clean Install.

As always, you can visit our Help articles page for QBDT for Mac in case you want to learn some tips and tricks on managing your account.

Feel free to leave a comment below if you need further assistance. We're always here to help.

Hello,

The clean install didn't work, not sure what to do, all other months work when I export except Jan 2018 and May 2019.

@MacUserinAZ ,

Consider install the trial license of Mac 2020, then utilize it to export your data. 

Hi MacUserinAZ,

In this case, I highly recommend contacting our Technical Team Support. They have extra tools that will help determine what caused that particular behavior when exporting transactions in QuickBooks.

Here's how to reach them:

1. Open QuickBooks.
2. From the Help menu, select Support.
3. Scroll down to the Additional resources section and click on the Contact us link.
4. Choose Need to contact Intuit Support, then select either Get Phone Number or Start a Message.

From there, they can also further investigate this issue and initiate a screen-sharing session.

Please keep me posted if you have any follow-ups or other concerns. I'll be here to help. Have a good one.

I can't connect to support, I've called [removed] and [removed] and nobody can help me. Clicking the support function in the software does nothing but give me articles for issues that are not mine or asks me to call the above numbers.

I appreciate you for performing the steps above, @MacUserinAZ.

Since you're unable to contact our support through your QuickBooks Desktop (QBDT) Mac software. You can visit this link https://help.quickbooks.intuit.com/en_US/contact and contact our support from there.

Once routed:

1. Select QuickBooks Desktop Mac.
2. Click Search for something else and enter the keyword of your concern.
3. Click Search.
4. Then choose your preferred way to get in touch with them.

As always, if you need further assistant, don't hesitate to reach out to us. We're always here to help.

I'm on the QuickBooks Mac engineering team. Please send me an email at qbmacforum (at) intuit.com.  Note that (at) is the at sign - the forum prevents me from posting the actual email address.

In the body of the email include a link to this thread.  I'll reply to your email.  We've had issues in the past where people have been unable to export to Excel - they end up getting a spreadsheet with an error in it that Excel then asks them to "correct". The correction wipes it out. 

But we've never been able to reproduce this.  It may be that you are hitting something similar and maybe we'll be able to figure it out.

Attached are a couple images of what appears for me when I go through those steps. I'm given the same number that I've called several times only to be told I'm on a MAC and I need to call another number which tells me to do everything online thus starting the whole process over again. I still can't find the option to have an online chat with support either.

Hi, @MacUserinAZ.

You may reach out to the QuickBooks Desktop for Mac Support Team during their business hours following the steps provided by JasroV above. On the other hand, you can also send a message directly to one of the members of our developer team IntuitBrooks. Here's how:

1. Log in to your Community profile.
2. Go to the profile of IntuitBrooks.
3. Click on Send a message beside the name or above Established Community Backer.
4. Enter your message under the Private messages page, then select Send Message.

Drop a post if you have any other questions. I'm always here to help. Have a great day!

Hello, I tried emailing the address you gave me but I got a bounce back, is qbmacforum (at) intuit.com correct?