Fraudulent charges on card

I'm delighted to have you here today, @Jesus m81. Please know that I appreciate you for reaching out to us here in the Community space. We understand how frustrating it can be and how it can impact your business operations. We want to assure you that we're here to help and committed to ensuring you don't experience any inconvenience.

Our top priority is to help you resolve your problem with QuickBooks Online (QBO). For me to provide you with the resolution, would you mind sharing more details on why you would like to complain about a fraudulent transaction? I can answer some general questions or concerns you may have about QBO. We'll greatly appreciate any additional information or screenshots that help us provide accurate information and resolutions.

Moreover, I don’t like to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.

I'm looking forward to helping you in the future. Reply with a comment below if you have queries about QuickBooks. I'll be one post away if you need assistance. Have a nice day!

I don’t want help from the community, I need to return my money to my account 

Hello there, Jesus. We'll point you in the right direction to get this sorted out and have your money back in your account.

It isn't the experience we want you to have when using QuickBooks Online (QBO). Please know that you'll want to contact our Customer Care Team so they can get your details and conduct further investigation to determine those fraudulent charges on your card. Once everything is ready, they'll provide instructions on how you can retrieve the money and have it back in your account. These are the steps:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

Feel free to check this page for more details: QuickBooks Online Support.

In addition, you can also check this article to learn how to spot suspicious activities, fake emails, or anything that can potentially cause harm to your business: Identify suspicious activity, phishing scams, and potential fraud.

Once again, we appreciate you posting here in the Community space. Feel free to visit us anytime if you have any additional QuickBooks-related concerns or need assistance keeping your account secured. Stay safe.

were you able to get Quickbooks to refund you?  I am currently requesting two years worth of charges for a payroll services enrollment that I did not authorize. We are not even payroll customers.

Every small amount of money is valuable, Dandy68. I'll direct you to the specific department that can help you with your refund request.

Here in the Community, we're unable to find out what's causing the incorrect payroll service charges applied to your account. Therefore, I recommend reaching out to our Live Support Team. They have specialized tools to review your account or cases, investigate the incorrect charges, and facilitate a refund.

Here's how to get in touch with our live support team:

1. Navigate the (?) Help button at the top right corner.
2. Click the Search tab and tap Contact Us.
3. Select a topic to connect with the live expert.
4. Choose how to connect with us. Have us call you or Chat.

To effectively reach our support team, check out this resource for their hours of availability: Get help with QuickBooks products and services.

Additionally, you can explore this resource for guidance in managing your subscription information: Manage billing, payment, and subscription info in QuickBooks Online.

If at any point you encounter challenges or have further questions about your QuickBooks subscription, don't hesitate to reach out to us again. We're here to help every step of the way through this process in QuickBooks, Dandy68. Take care!