Welcome to Community space, @sparkle7. Let's get the customer payment to show so you can mark the transactions as paid.
Before we start, may I know what bank you connected to your QuickBooks Online (QBO) account? Any additional information can help us check if there's an issue with your financial institution.
QuickBooks relies on the information from your bank. Since it has not shown up, manually update your bank account to download recent transactions. This will refresh the connection between your bank and QuickBooks, so it might also include the payment.
Follow the steps below:
- Go to the Transactions menu on the left pane.
- Select the bank account.
- From the top-right of the page, click the Update button.
Once done, check if the customer payment is on the For review tab. If it's still missing, access your QuickBooks account via incognito and locate the transaction. I'll show you how:
- Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
If the transaction appears, return to your default browser and clear your cache to refresh the system. Please do not include the cookies. Here's an article for other troubleshooting: What to do if you can’t find downloaded transactions in QuickBooks Online.
However, we have payment deposit schedules if you're using QuickBooks Payments. The deposit speed depends on the product and the type of payment. For more info, refer to this guide: Find out when QuickBooks Payments deposits customer payments.
Once verified, you may continue categorizing them. This will help ensure your entries are in the correct accounts.
If you need additional assistance while managing your receivables or bank transactions, leave a comment below. I'll be sure to get back to you.
