Has anyone ever scheduled an online bill pay and had it paid twice?

Hello, jen-glassco-gmai.

I appreciate your time coming here for support. However, we don't have the necessary tools to review your account and investigate the payment that was processed twice. I recommend reaching out to our Customer Care Team. They can pull up your account and assist you further.

Here's how:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. In your QuickBooks Online account, go to the Help > Assistant.
2. Type Talk to a human and proceed with I still need a human.
3. Click the Contact us link.
4. Select either Messaging or Callback.

I'm also adding this article to learn more about the Online Bill Pay schedules: Understanding payment schedules in Online Bill Pay.

You're always welcome to visit us here if there's anything else you need. Have a great day!

Thanks! I did try reaching out to a real human but there was no one available today.  I've gone through everything and only see one payment scheduled but see where the funds were pulled from my bank account twice for Melio Payments.  I will be calling tomorrow 

Thanks, I actually tried the option to speak to a human but it said no one was available and to try back tomorrow. I've gone through all transactions for the vendor and only find one payment scheduled but the funds were pulled twice from the bank account for Melio online bill payment. I'll try to reach someone tomorrow.  Thank you

Did you get this resolved?

I am actually having this problem as well. I only put ONE bill in and it is getting paid TWICE.

Let me know.

Did you get this resolved, and how?

I am currently having this problem. I put ONE bill in, and its getting paid TWICE.

Quickbooks told me to contact MELIO but they are no where to be found, # not working.

We depend on what transactions are being exported to us, gcorrales.

I can route you to the right Melio Support Team so they can help you track your bill payments. They can also review your setup to it won't pay your bills twice.

Here's how: 

1. Click the link: https://quickbooks.intuit.com/app/apps/appdetails/melio/en-us/.
2. At the right side of the page, go to the Contact section.
3. Use the phone number posted or email them through the email address provided. 

Here are a few links that will help you manage your bill payments: 

• Common custom reports in QuickBooks Online
• Understanding payment schedules in Online Bill Pay

Just let me know if there's anything lese that you need help with tracking your bill payments. Have a good one!

No there was no actual resolution. They did send me to Melio and I was told by the rep they could stop payment and refund the money to my account. They said they were unsure why it happened and would try to investigate further on their end. She did tell me they had recently had an issue with multiple checks printing but wasn't aware of the funds being pulled multiple times. We let this bill go ahead and be prepayment for next month it would be more of an issue to stop payment and everything else associated with that. Good luck 

They weren't able to explain to me why it happened there was no solution other than to refund me and stop payment. There was no duplicate transaction sent to them for payment. It was strange. The Melio rep tried to help but had no real explanation other than for some reason multiple checks had been printing for some payments and they weren't aware why. The rep said she would bring it to someone's attention to investigate. 

This just happened to us this morning. Odd this is still an issue a year later?

Hi there, @mjurjovec. I want to make sure this will be addressed right away.

Do you mind sharing what online bill pay service you're using? I'd recommend reaching out to their team. This way, they can review your account and process a refund for the duplicate. You can check out the link for the service you're using. Then, go to the App information section for their contact options:

• Bill.com
• Melio

Additionally, I've attached an article you can use for recording vendor refunds: Enter a refund from a vendor.

Please know that you're always welcome to post if you have follow-up questions or concerns. Wishing you and your business continued success, @mjurjovec.