Has anyone had a problem with the new bill pay (replaced Melio) that takes money from the incorrect bank account, even though the correct one was specified & recorded?
Using QBO for ACH transactions. Annoyed to have to select the correct bank account each time but more annoyed that even though the correct bank account was specified & recorded by bill pay correctly the money came from a second bank account.
Has anyone had a problem with the new bill pay (replaced Melio) that takes money from the incorrect bank account, even though the correct one was specified & recorded?
This will help us see actually where things may be going wrong in the system and assist you with getting this resolved as soon as possible. I'll be waiting for your response!
Has anyone had a problem with the new bill pay (replaced Melio) that takes money from the incorrect bank account, even though the correct one was specified & recorded?
Has anyone had a problem with the new bill pay (replaced Melio) that takes money from the incorrect bank account, even though the correct one was specified & recorded?
Yes. Just spent some time with Support, they were able to confirm this is what happened, and is a matter they are investigating.
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