Have someone that I can understand in America answer the dam phone

I appreciate you reaching out, dale6.

I want to make sure you'll be guided to the right support. I'd like the opportunity to speak with you personally to address all of your concerns and regain your confidence in our ability to provide you with a great customer experience.

Please feel free to reach out directly to our QuickBooks Online Specialists and schedule a callback so they can talk to you with your most convenient time.

To reach us, please follow these steps:
 

1. Sign in to your QuickBooks Online Company.
2. Click (?) Help at the upper right corner.
3. Select Contact US on the pop-up.
4. Enter what you're needing assistance within the How can we help? field and choose Continue.
5. Click Get a callback.
6. Enter your contact information.
7. Select Call me.

We look forward to discussing this with you. You can always get back to me if there's anything else I can help you with QuickBooks.

"I'd like the opportunity to speak with you personally"

1. can @dale6 ask for you personally as you have expressed

2. can @dale6 be assured in the callback that it will be "I'd like the opportunity to speak with you personally"

I think #2 is the kicker and about the only way to proceed

@dale6 

Easiest thing is to ask for another representative, just keep asking saying you can not understand the accent - eventually you get one you can understand.

I keep seeing questions relating to the call back feature, asking why they have not been called back - but you can always try it and take a gamble that

1. you will get a call back

2. you can understand the caller