Having problems with product service line saving in invoices

It's a pleasure to have you here, @csiefferman. I got your back to ensure you're able to save the invoices in QuickBooks Online.

To begin, make sure to complete the form before saving it to avoid any issues. Also, can I ask if you received an error message when trying to save the invoice? Additional information would be greatly appreciated for us to better isolate the issue.

In the meantime, we can perform some troubleshooting steps to fix this. Let's start by accessing your account using a private browser. There are times that the browser is full of frequently accessed page resources, thus causing some errors and/or unusual responses. You can use either of these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works successfully, go back to your regular browser and clear the cache to prevent any unexpected behavior. Otherwise, you can use other compatible browsers in QBO. 

Moreover, let me share these links to guide you manage invoices in QuickBooks Online: 

• Create and send invoices
• Receive and record invoice payments

Keep me posted if you have further concerns in handling sales transactions in QuickBooks. Looking forward to your reply. Have a wonderful day.

A client of mine is having the same problem. He's done everything you suggest here and the problem persists. Do you have any other suggestions?

Thanks for checking out the Community space, apmessner.

I've checked your posts and found out that you've posted the same concern a couple of times. Please know that I've already answered the original question.

You can view my answer through this link where I've shared some updates about the ongoing investigations: https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/re-qb-online-invoices-are-b....

On the other hand, I've also attached some articles below to help track and customize the invoices that you sent to your customer:
 

• Customize invoices, estimates, and sales receipts
• Report of invoices that are due on a specific day

If you have any other concerns or follow-up questions, don't hesitate to let me know by adding a comment to this thread. I'm always here to help.

I did not have this problem until yesterday and it wont save it. Really messing with my ability to work

Please fix the system error

The article is not available and I tried all the fixes you have suggested- not working. Need it fixed ASAP please

Hello there, Cazcat.

Appreciate you for trying all the troubleshooting steps shared above. Those steps should normally help you fix unusual behavior and common errors while using QuickBooks (unless it's in the list of our investigation).

Can share the exact error message you've got when trying to save an invoice? If this error Unexpected problem: -37112 is showing on your end, please give us a short call since this is an ongoing issue. This way, your company details will be added to one of the affected users.

Our engineers are aware of this issue and they're now working on it. Rest assured, it'll be resolved as soon as possible. Here's how to contact our Support Team:

1. Go to Help in the upper-right corner.
2. Click Contact us.
3. Enter a short description of your concern.
4. You can then choose how you want to start a conversation by choosing Chat, Callback, Call us.
   
   

For additional details and tips about sales transactions, you can review the links below:

• Topics about your company's income and customers.
• Invoices and payments.

Comment below if you have any other concerns or additional questions about managing transactions in QuickBooks. I'm always here to help. Take care always.