Hi, lately when I try to add a category for an expense or income, Quickbooks doesn't seem to respond- anyone else have this problem?

That seems to have done the trick, thank you so much!

It's my pleasure helping you out, @77irvingavellc.

Please know that my doors are always open to assist if you have any concerns with QuickBooks. Just visit me here, and I'll make sure you're taken care of.

Cheers to a prosperous year, 77irvingavellc!

I have the Same issue always when accessing through the app.. it does not do anything when i click accept to categorize

Hi there, Elmolino maiz.

Thank you for visiting the QuickBooks Community. Let's perform some troubleshooting steps to ensure you can add or assign a category to your transaction smoothly.

There are times when your QuickBooks Online app has a lot of data which may cause unusual behavior such as the program doesn't do anything when you click to accept categorize or add a category for an entry.

To fix this, I recommend resetting the QuickBooks Online App. This refreshes the data to ensure that adding categories will work. This will also help us clear out the stored files which impact and causes problems in the system.

Here's how:

1. Click Help on the navigation bar at the top.
2. Select Reset App Data.
3. Allow a moment for the process to complete, and then close the app.
4. Be sure to right-click the app and Run as Administrator when re-opening.

If the same thing happens after performing the steps above, I'd suggest uninstalling and reinstalling the QBO application. This is to ensure you get the most recent version of the application. 

Lastly, you may refer to this article to see a table list that contains various features that are supported on mobile devices: Compare mobile app features.

Let me know if you need further assistance accessing your QuickBooks Online app. I’ll be around ready to help you, Elmolino maiz. Keep safe, and stay well.

Hello.

I have the same issue. I've tried accessing QuickBooks in an incognito window and the problem persists. I've also cleared the cache and cookies and the issue still persists. 

Are there any other possible fixes?

I appreciate you for taking the time to perform the troubleshooting steps, Alexander. I will route you to our Live Support team to ensure the issue is thoroughly reviewed.

Since you're still unable to add a category to your transaction despite troubleshooting, I recommend contacting our Live Support team. They have the tools to identify the root cause of the problem encountered and investigate your account to ensure it is resolved efficiently.

Here's how to contact them:

1. Sign in to your QuickBooks Online, then click the Help icon.
2. Choose either tab to get started: Assistant or Search.
3. Type your concern and select Contact Us.
4. Click Chat with us or Callback option.

I'd also suggest checking the support hours to know the best time to contact them at your convenience.

Additionally, you can also consider reconciling your accounts. This will help you match your bank and credit card statements.

If you require additional help in adding a category, feel free to revisit this thread so I can assist you further. I'll keep my notifications on.