Hi, our invoice numbers suddenly changed from 2000's to 183,000+. We are a small company and don't send many invoices month so this change is disturbing. Any reason why?

AndrewR1 · ‎November 05, 2023

We liked the earlier numbering because we can look at a client's invoice numbers and get an idea of them, now it's much harder as a random looking 6-digit number. And could it just change again in the future, arbitrarily? Thank you.

ShaniamarieC · ‎November 05, 2023

Hi, there @AndrewR1.

I know this is new to your end but let me give you insights on why your invoice number suddenly changed from 2000's to 183,000+.

Since QuickBooks Online depends on the data that were input by the user, a possible reason that it was messed up, perhaps the user accidentally entered the wrong numbering sequence of an invoice. You can check them in your audit log.

Here's how:

Go to Settings and select Audit log.
Select Filter.
Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
Select Apply.

To fix the sequence, create a dummy invoice with the correct invoice number sequence, so that QuickBooks Online will follow the next invoice digit number according to the last sequence that was input, after that, you can now delete the dummy.

For a more detailed point of view, you can refer to this picture:

Moreover, I'll be sharing the following resources to help personalize and manage your invoices in QuickBooks Online:

Let me know if you have any other concerns or questions about your invoices. I’m here to help. Keep safe!

View solution in original post

ShaniamarieC · ‎November 05, 2023

Hi, there @AndrewR1.

I know this is new to your end but let me give you insights on why your invoice number suddenly changed from 2000's to 183,000+.

Since QuickBooks Online depends on the data that were input by the user, a possible reason that it was messed up, perhaps the user accidentally entered the wrong numbering sequence of an invoice. You can check them in your audit log.

Here's how:

Go to Settings and select Audit log.
Select Filter.
Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
Select Apply.

To fix the sequence, create a dummy invoice with the correct invoice number sequence, so that QuickBooks Online will follow the next invoice digit number according to the last sequence that was input, after that, you can now delete the dummy.

For a more detailed point of view, you can refer to this picture:

Moreover, I'll be sharing the following resources to help personalize and manage your invoices in QuickBooks Online:

Let me know if you have any other concerns or questions about your invoices. I’m here to help. Keep safe!

AndrewR1 · ‎November 06, 2023

Thank you so much, ShaniamarieC. Apparently somebody (me) created an invoice not long ago and copy pasted a customer PO number "180xxx" into the invoice number field.

I've created a dummy placeholder invoice now to get us back on track and I don't think we are in danger of getting to the "180000" range of invoices in my lifetime, so we should be good. I appreciate your clear answer and the suggested fix!!

ShyMae · ‎November 06, 2023

Thank you for the update, @AndrewR1.

We're glad to hear that our colleague @ShaniamarieC was able to provide the information and suggestions that help resolve your concern. We continually strive to improve our product to make your experience with QBO even better.

Feel free to get in touch if you need help with anything else in QuickBooks. We'll be right here to assist. Best wishes!

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Hi, our invoice numbers suddenly changed from 2000's to 183,000+. We are a small company and don't send many invoices month so this change is disturbing. Any reason why?