How can I connect separate accounts at the same bank in QBSE? It sees the accounts but always says one or the other is [CLOSED], depending on the order I like them.

I can help you with adding separate bank accounts in QuickBooks Self-Employed account, @drepetto.

You can connect them as long as they have separate logins for an online banking account. You can add them from the Bank accounts page.

Here's how:

1. Go to the Gear icon (⚙) and click on Bank accounts.
2. In the search box, enter the name or URL of your bank. Then, select Connect another.
3. Provide the credentials you use for your bank's website.
4. Click on Connect securely.

Refer to this article for more information about adding your bank and credit card accounts: Connect bank and credit card accounts to QuickBooks Self-Employed.

After downloading your bank and credit card transactions, here's how to set your transactions on the correct line of your Schedule C: Categorize transactions in QuickBooks Self-Employed. 

If you have other questions about adding your bank accounts, I'm happy to answer them. Just post it here as a reply, and I'll take a look at it. Have a good one!

Hello, that's what I do. But somehow QBSE doesn't treat it as a separate account. If I connect/log in as my business account at Chase, it puts [CLOSED] next to my personal account. If I connect/log in as my personal account at Chase, it puts [CLOSED] next to the business account. As far as Chase is concerned the two accounts have nothing to do with one another, they're totally separate. But QBSE seems to think I can only actively connect one or the other. It still sees the other account, but it labels it as [CLOSED] and stops importing info. 

Hello there, @drepetto. Thanks for getting back and providing additional details.

If those Chase Business and Personal accounts are different, you should be able to connect your account to your QuickBooks Self-Employed (QBSE). To further check the issue, have you received a specific error message aside from it stating as closed?

In the meantime, I suggest logging in to your financial website to confirm that both accounts are active since QBSE is a read-only app. Once your bank account is connected, it will bring in transactions based on the transactions posted into your bank account. 

Once bank transactions download, you can start categorizing them to organize your income and expenses. 

If there’s anything else you need help with concerning bank transactions, please feel free to reach back out.

Hello,

Yes, as I said, I can enable either of the accounts, so that means they're both open and active at Chase. It's just that if I enable one the other is labeled [CLOSED] by QBSE. There is no error message. It just labels one of the accounts as [CLOSED] and stops syncing with that account. If I then go through the "add bank" routine again but this time log in as the [CLOSED] account, it'll come back and make that account active and the other account will now be labeled [CLOSED] and will stop syncing. It's maddening! 

Hi again,

I deleted the Chase section of my bank connections. That of course removed all of my transactions. Then I added back in the two separate accounts and this time it worked! I don't know why they got tangled up before. Now they appear as two separate banks (both Chase) and both are open and syncing. So there's a bug somewhere, but it's now working for me. Thanks.

Bug still exists. Having this exact issue with Chase. I guess I'll try removing both and starting over. Very frustrating.