How can I contact the collections department

Let me help you contact the collections department, bcldogtraining.

You can reach them through QuickBooks Online (QBO). They're available Monday to Friday, from 6 AM to 6 PM PT. Here's how:

1. Go to the Help (?) menu at the top right corner.
2. Choose or type Contact Us.
3. Enter your concern, then select Let's talk.
4. Pick a way to connect with them:
   • Ask the community to get help from businesses like yours.
   • Start a chat with a support expert.

You can also review some of our commonly asked questions about payments.

Please let me know if you need more assistance contacting the collections department by returning to this thread. Stay safe!

I have called into quickbooks for almost a month due to all my credit card transactions on hold. They keep saying I'll get a call but no one is calling me. At this time they have over 10k on hold and I can't get paid by customers till its fixed. There anyway to get this resolved now.

1. Go to the Help (?) menu at the top right corner.
2. Choose or type Contact Us.
3. Enter your concern, then select Let's talk.
4. Pick a way to connect with them:

• Ask the community to get help from businesses like yours.
• Start a chat with a support expert.

I have called them 7 times total so far each time I'm told that they can't connect me to people I need to talk to they have to call me and some tell me 1 to 2 days others are saying two weeks and if I miss the  all it starts all over.

I have called them multiple times each time I'm told ill get a call back but never do. They told me they can't transfer me to people I need to talk to cause it doesn't work that way witch I find impossible specially if there holding all my prosess and all my money

Thank you for joining the thread, and I understand how this may have caused inconvenience to you. Your patience regarding this matter is appreciated. I'd be glad to guide you to the best way to contact the right person to get the help you need.

Contacting our QuickBooks Payment Support would be the best choice, as they can look into your account and provide you with the best solution to help you get through this. Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help(?) at the top right, then type Contact Us.
3. Enter your concern, then hit Let's Talk.
4. Choose to Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT.

Moreover, I recommend reviewing some of our commonly asked payment questions through this article: QuickBooks Payments FAQ.

I'm always here to assist you if you have further questions. Please don't hesitate to reach out again. I'm just one post away! 

We are in the same boat. Our payments from clients are in HOLD since January 25. I think is unacceptable. Also why nobody can’t reach payments and collections department?? I was QBs fan number 1. Not anymore. I’m looking for other options. QBs doesn’t help your company to grow. The opposite.

I have also called more than 5 times for a more than $3K deposit being held for more than 2 weeks now. The only answer I get from everyone is "I will escalate this issue", time and time again, and that I will receive a call back within 2-3 business days. Here we are business day #11 and NO ONE has called me back. And this thread is clearly written by a robot that only gives the general "contact us" info. 

I have officially voided every pending invoice totalling over $12K and have gone back to paper invoicing and direct transfer requests. I will NEVER use quickbooks unless I get some straight answers, and this hold is resolved.

Have anyone gotten a call from

the collections department? My payments are being held and I’ve reached out multiple times, opened cases that have been escalated and I still have yet to receive a phone call.

pretty crazy to me that I can’t simply solve this issue through the program.

It's crucial to have your payments settled, Fox.

I know that you've already reached out to our Customer Support Team. However, you'll need to contact them again to ask for updates about the funds being held. They have the necessary tools to pull up your account in a safe space while investigating the cause of your issue. You can get in touch with them through QuickBooks Online (QBO). They're available weekdays from 6 AM to 6 PM PT. Here's how:

1. Sign in to your QBO account.
2. Go to Help and click Contact Us.
3. Enter your concern, then select Let's talk.
4. Choose to Start a chat with a support expert.

Moreover, here's an article on how QB Payments deposits work in QBO: Common questions about payments deposits in QuickBooks Online.

This thread's still open. You can add your other queries below about managing your payments in QBO, and I'll get back to assist you. 

Thank you for the response however what you’re suggesting, I’ve already done and unfortunately they said I needed to speak with someone in the Collections dept. I have yet to get a return phone call from that department. Based on others responses with similar issues, it appears this is an ongoing issue and very disappointing there isn’t anyone who can address the issue in a timely manner. 

I'm going through the exact same thing but now my money is gone due to disputes. I have opened a complaint with the BBB and suggest others to do the same. I've been trying for a month now and no luck I'm being told the exact same thing over and over again.

I filed a complaint with the BBB regarding the same thing and will try the FTC next. This has been going on for over a month and now I'm being told my money is now gone because QuickBooks took it due to fees and disputes. I suggest others file a complaint or take some form of legal action.

I have hte exact same problem, I have gtried calling for the last seven days, and seven times the chat and the phone call results in a prospective 'callbak' which never materializes.

I have an urgent need to call Collecations, as the agreement for chargebacks was to be debited on the 20th of the month, and as you cxan see its the 19th however I got a message my payment plan was cancled due to non payment.

I have no pending payments, and have not recived a call.

Now I have an email indicating the promise to pay is cancled for non payment, after trying for a week to pay it.

How the heck can someone be called the payments department when I cant make a payment.

What do I need to do to ensure I speak to someone BEFORE its actually the 20th as agreed to to as per the email, ensure the payment is recived on time.

I hear you, GadgetGuy. I realize the urgency of the matter, and I am committed to helping you get the support you need.

I recognize the importance of ensuring that your payments are received accurately and on time. As the Community is a public platform, we don't have direct access to your account.

I'm aware that you were anticipating a callback when you reached out for support. For a swift resolution, I recommend getting in touch with our Payments team again. They have the necessary tools to thoroughly investigate the issue and provide a solution for your account. Reach out anytime through QuickBooks Online or give us a call Mondays to Fridays 6 AM to 6 PM PT:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select or type Contact Us.
4. Enter your concern, then select Let's talk.

You will find this link helpful in looking for articles when managing your payments within QuickBooks: Manage payments

Your concerns are of utmost importance to us, and we're committed to ensuring that you get the assistance you need. Let's work together to resolve this. I'll be around the Community and will swiftly get back to you if you need more help reaching out to customer support.

I’ve tried this method seven days in a row, and no callback.

calling support results in “we can see a ticket has been submitted to collections wait for a call back”

My bank had an issue with their ACH processing a few weeks ago and it messed up a vendor payment.  QB put my account on hold and now I cannot send or receive payments.  My current receivables are $103,285 being held by QB and there is nothing anyone can do.  This is crazy.  I'm looking for a different product today.  What a pain in the butt.  

It's not the experience we want you to feel, Shawn. Your concerns are valid, and I empathize with the inconvenience this has caused you.

To resolve this, I recommend contacting your bank to check if the ACH issue has been fixed.

Additionally, a deposit will be on hold for various reasons, primarily from two causes.

• Security concerns with one or more transactions in the deposit
• The deposit exceeds a predefined account threshold (approved monthly amount or average individual charge)

You can also prevent future holds or reviews by avoiding unusual activities that include: 

• Changes in your average transaction amount or processing pattern 
• Monthly percentage of different transaction types
• Excessive Chargebacks.

If a transaction is on hold, you'll receive an email at your Merchant Service Center address with detailed resolution instructions.

For more details, check this link: Why Are My Funds On Hold?

Furthermore, on your Merchant account, you can track the payments made by your customers to review. 

Here's how:

1. Sign in to the Merchant Service Center from a web browser.
2. Go to the Activity & Reports tab.
3. Choose Transactions. 
4. In the Transactions page, click >Show advanced options. 
5. Go to the Card section and enter the Cardholder name, which is your customer's name. 
6. Hit the Search button at the bottom.

On that page, all the transactions made will show up.

You can also contact our Merchant Support Team. They can review the transaction and give you updates.

Furthermore, check this article if you want to create templates for recurring transactions like sales receipts: Set up a recurring sales receipt.

I truly appreciate your patience during this time, and I’m here to assist you with any questions about vendor payments in QuickBooks.

Maybell thanks for the reply but that's not what happened at all.  My bank had a computer outage for a day and couldn't process ACH payments so when Intuit went to withdraw funds they couldn't.  Got it, that's a problem.  It was resolved by the bank that day.  I got the bank letter quested by Intuit, as I'm sure several hundreds/thousands of other people did as well, and submitted it through the messaging portal as directed.  That was two weeks ago.  I have not hit any limits or changed how I send bill payments or receive invoice payments.  That $103k is an accumulation of different invoices from various customers.  This is now 1000% on your end and should be a very simple fix.  Call me and get my CC number, debit my existing account on file, I'll overnight you a check, or some other not-difficult way to take care of this issue.  You can't just hold my money hostage, especially that much, and then make excuses as to why you can't navigate minor technical issues and get the ball rolling again.  You guys are severely affecting my cash flow and I'm a contractor.  Cash flow is our lifeblood.  It's a constant stream of money-in, money-out and all I have right now is money out with no resolution in sight.  

Maybell thanks for the reply but that's not what happened at all.  My bank had a computer outage for a day and couldn't process ACH payments so when Intuit went to withdraw funds they couldn't.  Got it, that's a problem.  It was resolved by the bank that day.  I got the bank letter quested by Intuit, as I'm sure several hundreds/thousands of other people did as well, and submitted it through the messaging portal as directed.  That was two weeks ago.  I have not hit any limits or changed how I send bill payments or receive invoice payments.  

That $103k is an accumulation of different invoices from various customers.  This is now 1000% on your end and should be a very simple fix.  Call me and get my CC number, debit my existing account on file, I'll overnight you a check, or some other not-difficult way to take care of this issue.  You can't just hold my money hostage, especially that much, and then make excuses as to why you can't navigate minor technical issues and get the ball rolling again.  You guys are severely affecting my cash flow and I'm a contractor.  Cash flow is our lifeblood.  It's a constant stream of money-in, money-out and all I have right now is money out with no resolution in sight.