How can I contact the collections department

Let me help you contact the collections department, bcldogtraining.

You can reach them through QuickBooks Online (QBO). They're available Monday to Friday, from 6 AM to 6 PM PT. Here's how:

1. Go to the Help (?) menu at the top right corner.
2. Choose or type Contact Us.
3. Enter your concern, then select Let's talk.
4. Pick a way to connect with them:
   • Ask the community to get help from businesses like yours.
   • Start a chat with a support expert.

You can also review some of our commonly asked questions about payments.

Please let me know if you need more assistance contacting the collections department by returning to this thread. Stay safe!

I have called into quickbooks for almost a month due to all my credit card transactions on hold. They keep saying I'll get a call but no one is calling me. At this time they have over 10k on hold and I can't get paid by customers till its fixed. There anyway to get this resolved now.

1. Go to the Help (?) menu at the top right corner.
2. Choose or type Contact Us.
3. Enter your concern, then select Let's talk.
4. Pick a way to connect with them:

• Ask the community to get help from businesses like yours.
• Start a chat with a support expert.

I have called them 7 times total so far each time I'm told that they can't connect me to people I need to talk to they have to call me and some tell me 1 to 2 days others are saying two weeks and if I miss the  all it starts all over.

I have called them multiple times each time I'm told ill get a call back but never do. They told me they can't transfer me to people I need to talk to cause it doesn't work that way witch I find impossible specially if there holding all my prosess and all my money

Thank you for joining the thread, and I understand how this may have caused inconvenience to you. Your patience regarding this matter is appreciated. I'd be glad to guide you to the best way to contact the right person to get the help you need.

Contacting our QuickBooks Payment Support would be the best choice, as they can look into your account and provide you with the best solution to help you get through this. Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help(?) at the top right, then type Contact Us.
3. Enter your concern, then hit Let's Talk.
4. Choose to Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT.

Moreover, I recommend reviewing some of our commonly asked payment questions through this article: QuickBooks Payments FAQ.

I'm always here to assist you if you have further questions. Please don't hesitate to reach out again. I'm just one post away! 

We are in the same boat. Our payments from clients are in HOLD since January 25. I think is unacceptable. Also why nobody can’t reach payments and collections department?? I was QBs fan number 1. Not anymore. I’m looking for other options. QBs doesn’t help your company to grow. The opposite.

I have also called more than 5 times for a more than $3K deposit being held for more than 2 weeks now. The only answer I get from everyone is "I will escalate this issue", time and time again, and that I will receive a call back within 2-3 business days. Here we are business day #11 and NO ONE has called me back. And this thread is clearly written by a robot that only gives the general "contact us" info. 

I have officially voided every pending invoice totalling over $12K and have gone back to paper invoicing and direct transfer requests. I will NEVER use quickbooks unless I get some straight answers, and this hold is resolved.

Have anyone gotten a call from

the collections department? My payments are being held and I’ve reached out multiple times, opened cases that have been escalated and I still have yet to receive a phone call.

pretty crazy to me that I can’t simply solve this issue through the program.

It's crucial to have your payments settled, Fox.

I know that you've already reached out to our Customer Support Team. However, you'll need to contact them again to ask for updates about the funds being held. They have the necessary tools to pull up your account in a safe space while investigating the cause of your issue. You can get in touch with them through QuickBooks Online (QBO). They're available weekdays from 6 AM to 6 PM PT. Here's how:

1. Sign in to your QBO account.
2. Go to Help and click Contact Us.
3. Enter your concern, then select Let's talk.
4. Choose to Start a chat with a support expert.

Moreover, here's an article on how QB Payments deposits work in QBO: Common questions about payments deposits in QuickBooks Online.

This thread's still open. You can add your other queries below about managing your payments in QBO, and I'll get back to assist you. 

Thank you for the response however what you’re suggesting, I’ve already done and unfortunately they said I needed to speak with someone in the Collections dept. I have yet to get a return phone call from that department. Based on others responses with similar issues, it appears this is an ongoing issue and very disappointing there isn’t anyone who can address the issue in a timely manner. 

I'm going through the exact same thing but now my money is gone due to disputes. I have opened a complaint with the BBB and suggest others to do the same. I've been trying for a month now and no luck I'm being told the exact same thing over and over again.

I filed a complaint with the BBB regarding the same thing and will try the FTC next. This has been going on for over a month and now I'm being told my money is now gone because QuickBooks took it due to fees and disputes. I suggest others file a complaint or take some form of legal action.

I have hte exact same problem, I have gtried calling for the last seven days, and seven times the chat and the phone call results in a prospective 'callbak' which never materializes.

I have an urgent need to call Collecations, as the agreement for chargebacks was to be debited on the 20th of the month, and as you cxan see its the 19th however I got a message my payment plan was cancled due to non payment.

I have no pending payments, and have not recived a call.

Now I have an email indicating the promise to pay is cancled for non payment, after trying for a week to pay it.

How the heck can someone be called the payments department when I cant make a payment.

What do I need to do to ensure I speak to someone BEFORE its actually the 20th as agreed to to as per the email, ensure the payment is recived on time.

I hear you, GadgetGuy. I realize the urgency of the matter, and I am committed to helping you get the support you need.

I recognize the importance of ensuring that your payments are received accurately and on time. As the Community is a public platform, we don't have direct access to your account.

I'm aware that you were anticipating a callback when you reached out for support. For a swift resolution, I recommend getting in touch with our Payments team again. They have the necessary tools to thoroughly investigate the issue and provide a solution for your account. Reach out anytime through QuickBooks Online or give us a call Mondays to Fridays 6 AM to 6 PM PT:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select or type Contact Us.
4. Enter your concern, then select Let's talk.

You will find this link helpful in looking for articles when managing your payments within QuickBooks: Manage payments

Your concerns are of utmost importance to us, and we're committed to ensuring that you get the assistance you need. Let's work together to resolve this. I'll be around the Community and will swiftly get back to you if you need more help reaching out to customer support.

I’ve tried this method seven days in a row, and no callback.

calling support results in “we can see a ticket has been submitted to collections wait for a call back”