How can I correct issues with vendor payment terms?

meltingpotsac-gm · ‎October 14, 2023

I have some vendors with net 14 payment terms. I have these terms configured correctly, and until a couple weeks ago, invoices were applying the terms correctly. Now, invoices are pulling into QBO as due at end of month. This is ONLY happening with net 14 terms -- all due on receipt or net 30 terms for other vendors are applying correctly.

The invoices are importing from a third-party application, but the payment terms are correctly configured there as well. That application has also told me that the payment terms in their platform do not impact the terms in QBO (and they never have before). I don't know what to do to get the due dates to populate correctly.

JamesAndrewM · ‎October 14, 2023

Hello there,

Upon checking it here at my end, everything is working fine. You'll double-check your setup and ensure you selected the option Due in a fixed number of days for your Net 14. I will attach a screenshot for a better reference. Follow these steps on how to check it:

Go to the Gear icon and select All lists under LISTS.
Click on Terms.
Navigate the specific Terms, select the dropdown, and click Edit.
Make sure you choose the correct configuration.

If all is correct, you can perform basic troubleshooting steps to see if it is a browser issue. Sometimes, your search engine's cache and cookies become corrupted, causing problems when accessing websites or opening files. To begin, open your payroll stub in an incognito window. It will prevent the browser history from being saved. Please refer to the following keyboard shortcuts based on your browser type:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N

If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with clearing stocked cache and cookies that is causing the issues.

To manage your sales form, you can check these articles:

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

meltingpotsac-gm · ‎October 14, 2023

Thank you! I don't know when or how that changed, but that looks like it was exactly the issue. Appreciate the help.

Mich_S · ‎October 14, 2023

You're most welcome, @meltingpotsac-gm.

I'm glad that my colleague JamesAndrewM was able to help you identify the issue with your vendor payment terms in QuickBooks Online.

You can always get back to the Community in case you need additional help handling payments or QuickBooks in general. Have a good one and take care!

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How can I correct issues with vendor payment terms?