How can I see old Journal entries?

You can run your Journal reports to see your saved journal entries in QB Online. 

To do that, just go to Reports at the left navigation and then search for Journal. 

Hi there, varmorr.

Thanks for taking the time to visit the Community. I'd be glad to assist you with locating old Journal entries.

In addition to the steps provided above by gioreq1, you can also view Journal entries by:

1. Clicking the Create icon (+) in the top right corner.

2. Select Journal Entry.

3. Choose the icon with a counter clockwise arrow in the top left corner.

4. Click View More.

5. Here you can view Journal entries and filter for any information you need.

This article provides additional info about the Journal feature in QuickBooks Online: https://quickbooks.intuit.com/community/Help-Articles/Create-a-journal-entry/m-p/192925.

Keep up the great work and please let me know if you have any other questions.

The answer is perfect. 

THANK YOU!!!! MorganB

The implementation if illogical.   Why can't this just be a menu item under Accounting?  

Once I am in the "Search your transactions" page, I can't get it to filter by amount. Before the update I could type in an amount and a list of Journal entries with dates would come up for me to see. The new version shows "We couldn't find transactions that match your search. Expand your search and try again." when I put an actual amount up in the amount box at the top. How can I see Journal Entries by a specific amount?

Good day, DixieOlson. I'm here to help with your concerns about searching for a transaction. 

I tried looking for a journal entry by a particular amount using the updated Search feature in QuickBooks Online. I was able to locate the journal entry, indicating the new Search is working as expected. 

There's a chance the system was unable to locate the journal entry due to a browser problem. Technical issues like cached files or bugs in your browser can sometimes prevent pages and data from loading fully in QuickBooks Online.

Here are a few troubleshooting tips that may help fix various browser-related problems when using QuickBooks Online:

•  Clear your browser cache and cookies - This removes any outdated files or data that could be causing display issues.
• Try a different web browser - See if the problem persists in a different browser like Chrome, Firefox, etc. This helps isolate browser-specific problems.
• Ensure your browser is updated to the latest version - Outdated browsers can sometimes cause display glitches.
• Disable browser extensions/addons - These can sometimes interfere with page loading.
• Try in incognito/private browsing mode - This eliminates any custom settings as a factor.

Aside from that, you can run the Journal report. Then, apply a couple of filters to find the journal entry based on the amount. Here's how:

1. Go to the Reports menu and type in Journal in the Search bar.
2. Click Filter. Then proceed to the first line and select Transaction type under Filter, Equals under Operation, then Journal Entry under Value.
3. Click Add Condition and use Debit or Credit under Filter, Equals under Operation, and type in the amount of the journal entry in the Value field. 

In addition to the steps above, here are a couple of helpful articles for more guidance on recording journal entries in QuickBooks Online:

• Reverse Or Delete A Journal Entry In QuickBooks Online
• Print A Journal Entry Report In QuickBooks Online

Just in case you can't still see the journal entry, I would recommend reaching out to our phone or chat support teams. They can double-check on this to investigate further why you're unable to search for the journal entry.

Here is an article with details on how to reach a support representative by phone or start a chat session: QuickBooks Online Support.

Please feel free to reach out to the QuickBooks Community again if you need any additional help with recording transactions or running reports in QuickBooks Online, DixieOlson. There are always knowledgeable members of the forum ready to provide guidance. 

I worked through the steps you suggested. I downloaded Firefox. The search did not work. I tried finding a journal entry by amount in Incognito in Chrome. It didn't work.

The search bar under "Search Your Transactions" (from the picture in your reply) does not show up in any of the web browsers I tried with QuickBooks online. I have been putting the amount in the amount box.

In the second screenshot of your reply there is a green button with "add condition". I do not have one of those when I am in the Journal section. When I put an amount in the value box, it says "Something went wrong on our end."

The know the Journal Entry amounts I am looking up exist. The are reoccurring monthly entries that I can see in the banking transactions section.

I work with multiple clients. Not all of them have been switched to the new version. I can still easily look up JE's by amount in the old format. I have attached a snip of an old version that does work for me.

I am frustrated that a feature that has worked so easily for me in the past is gone, and the replacement is difficult to get to and won't work for me.

Thank you for any help you can suggest,

Dixie Olson

I understand that accessing journal entries for clients is crucial for your business. To resolve this issue, I can direct you to the appropriate support team that can assist you further, DixieOlson. 

Since the issue persists despite attempting the suggested troubleshooting steps, I suggest contacting QuickBooks customer support to conduct a more in-depth investigation into the root cause of the problem. Their expertise will enable them to provide the necessary assistance to resolve the issue.

Here's how to reach them:

1. Sign in to your QuickBooks Online company.
2. Select the Help (?) menu.
3. Choose the Assistant tab.
4. Click the Talk to a human option.
5. Select Get help from a human.
6. Click either Chat with us or Have us call you button.

Please check our support hours to ensure that we address your concerns on time: Support hours and types.

For more information about managing journal entries and reports in QBO, consider checking out these articles:

• Create a journal entry in QuickBooks Online.
• Run reports in QuickBooks Online.

Additionally, you can print a single journal entry or multiple entries on one report. You may want to look into this article on how to do this in QBO: Print a journal entry report in QuickBooks Online.

I'm always ready to back you up if you need more help with your journal entries in QBO. I'll keep the thread open so you can comment back.