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Bantu
Level 1

How can my accountant join when the portal keeps asking him to enter his phone number? He has tried several versions and different numbers it doesn't work

I am based in the US he is based in Kenya
Solved
Best answer October 12, 2022

Best Answers
Fiat Lux - ASIA
Level 15

How can my accountant join when the portal keeps asking him to enter his phone number? He has tried several versions and different numbers it doesn't work

Your accountant must have a US phone number and be able to receive 2FA messages. It is their new requirement to signup for a new QBO Accountant US account.

View solution in original post

6 Comments 6
Fiat Lux - ASIA
Level 15

How can my accountant join when the portal keeps asking him to enter his phone number? He has tried several versions and different numbers it doesn't work

Your accountant must have a US phone number and be able to receive 2FA messages. It is their new requirement to signup for a new QBO Accountant US account.

Bantu
Level 1

How can my accountant join when the portal keeps asking him to enter his phone number? He has tried several versions and different numbers it doesn't work

Thanks so much for this reply. Does that mean they are limiting accountant who use qbo to only those who are US based?

Bantu
Level 1

How can my accountant join when the portal keeps asking him to enter his phone number? He has tried several versions and different numbers it doesn't work

Does that mean that I cannot hire a non-US based accountant?

Fiat Lux - ASIA
Level 15

How can my accountant join when the portal keeps asking him to enter his phone number? He has tried several versions and different numbers it doesn't work

You can invite your accountant in Kenya as a Company Admin as a workaround.

MJoy_D
Moderator

How can my accountant join when the portal keeps asking him to enter his phone number? He has tried several versions and different numbers it doesn't work

Thank you for posting here in the Community, @Bantu.
 

I've checked that you've posted the same question twice and my colleague has already added an answer. If you haven't been notified of the new response, check this link
 

If you need further assistance, don't hesitate to leave a comment below. I'm always here to help.

FritzF
Moderator

How can my accountant join when the portal keeps asking him to enter his phone number? He has tried several versions and different numbers it doesn't work

Hello again, Fiat Lux - ASIA.

 

I appreciate you for always sharing your knowledge about QuickBooks. This will definitely help other users as well in the future. Please keep on posting here in the Community.

 

Keep safe and have a great rest of the day.

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