How can you setup an automated email notification to the client that their cc was declined on a recurring payment?

I have recurring payments setup, so if I flip that switch to "email my customers each time they are charged..." will they also get an email if there is a failed payment?  I need a way to that if a CC fails to process, that a payment link or email is auto generated and sent to them.  How do I make that happen?

I understand that it would be convenient for both you and your customers to receive an email notification when their credit card payment is declined in QuickBooks Online (QBO), @userdeepak.

When a customer's credit card declines during payment processing, they will receive an email notification. This notification is automatically generated and will reflect on the customer's end. However, if the payment is processed successfully, it will reflect on the merchant's end. There is no need to set up email notifications for payment processing. In case a customer needs to know why their credit card was declined, they should contact their merchant as the specific reason will be shown on their profile.

To give you additional information on recording customer payments, please check out this article:

Record invoice payments in QuickBooks Online.

If there's anything else you need help with with email notifications and recurring concerns, feel free to add a comment below. I'm here to help. Keep safe!

@userdeepak 

What kind of business do you run? SaaS?

What does is the text of the email notification when the credit card has declined? What will the client see when they are notified that the payment has declined? 

It's good to have you in this thread, @ARrep. I'll gladly share what message or text will your client receive if their credit card is declined.

The message will depend on the kind of error their credit card have. You can refer to the list of messages below:

• Payment is rejected. Insufficient funds. Please use another method and try again.
• Incorrect Bank Information. Ensure to select the correct bank for payment.
• Payment method was declined. Please use another method or try again.
• Your bank can't process payment temporarily. Try again later.

I'll also share this article to learn how long it takes to get your customer payments in your bank account: Find out when QuickBooks Payments deposits customer payments.

Reach out to us again anytime you have other questions when working with your customer payments. I'd be glad to jump right back to help you again. Have a good one.

i am using quickbooks recurring payments. my customers are not receiving an email if their credit card is declined. They only get receipts if the payment is successful. how do I automatically notify them of a declined charge?

Hi, Smith.

Thank you for joining this thread. I completely understand how important it is to keep your customers informed, especially in situations like this. I came across a similar question about recurring payments, about customers not being notified when their credit card payment is declined. Fortunately, another member of the Community has already provided a helpful reply.

I would like to share the link to their response: https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/re-automatic-declined-email....

Additionally, you can refer to this resource for detailed information about recurring payments: Recurring Credit Card Payment FAQs.

If you need more help with your recurring payments, please don't hesitate to reply. The Community team and I are here to assist you.