How do I access my inventory items?

Make sure you have QBO Plus or Advanced to manage inventories.

Thank you for reply, I do have plus.  My migration report shows my 14,000 items migrated successfully but I just cant access them. 

Hi there, RSONEILL.

I'm here to help you access your newly migrated inventory items in QuickBooks Online (QBO).

If you've successfully migrated your items to QBO, you can access them by heading to the Products and Services page. I'll guide you how.

1. On the left navigation panel, hover your cursor on Sales.
2. Select Products and Services.

Once you're there, you'll see your items. Just note that QBO doesn't use the term items anymore. Instead, they are referred to as Products and Services.

If you still can't see them, make sure you've turned on inventory tracking in QBO before migrating. If you weren't able to, migrate your company file again. This time, ensure that you've turned on inventory in your QBO account.

If the issue persists, check your QuickBooks Desktop (QBDT) version. Inventory data will not be converted if the QBDT version is for Windows 2015 or earlier.

Here's an article for more info on how QBO accounts for inventory: Move your inventory from QuickBooks Desktop to QuickBooks Online.

For future reference, check this guide out on using price rules: Set price rules in QuickBooks Online.

Please reach out if you have further questions about accessing inventory items in QBO. I'm just one post away. Keep safe!

Thank you AnneMariee,

Thank you for coming back, RSONEILL.

Yes, you can try again, and this should overwrite the previously migrated data of the entire company file. However, if it's the same thing, you can contact our QBO Support team so they can investigate this further.

Let me know if you have other questions in mind. Take care and have a good one!

@RSONEILL 

Which QB Desktop year version do you have?

I purchased it some time between Dec 2022 and spring of 2023. So I'm thinking 2022 or 2023?  It cost about $1200 including payroll (if that helps).  Sorry I'm not specific but I'm away from the shop at the moment.

Thanks again, Bobby O'

Most likely you have QB Desktop 2023. Try opening the sample file with inventory in your QB Desktop and converting it to QB Online to isolate the problem.

How do I open a sample file?

I appreciate your consistent updates, RSONEILL. It's helpful for us to understand the outcome of the troubleshooting process as we determine the next steps to make sure your inventories are properly migrated.

Now, let me provide some pointers on opening a sample company file. Here's how: 

1. Go back to your existing company file. 
2. Click File in the upper-left hand corner and select Close Company.
3. Select Open a sample file.
4. Choose a sample type of business or industry.
5. Click Yes to confirm that you want to open a sample company file. 

Let me also share a couple more articles for additional resources as you transition your data to QBO:

• Learn How Features and Data Move from QuickBooks Desktop to QuickBooks Online
• Learn What To Do After You Move From QuickBooks Desktop to QuickBooks Online

Please continue reaching out if you still have follow-up questions or concerns when switching platforms, RSONEILL. No matter what snags or concerns come up, The QuickBooks Team is always here to answer and help smooth your transition.