How do I change the notification email in billpay?

Happy Friday, @lmckie.

I'm happy to assist in getting this email updated for you. This should be a fairly simple change for you. Here's what you need to do:

1. Go to Settings ⚙, then select Account and Settings.
2. Select Bill Pay.
3. Select Email preferences.
4. Select the edit icon (pencil).
5. Select your preferences and select Save.

Alternately, you can access email preferences via the Gear icon on the Pay Bills Online page.

I'm here to help with any other questions you may have. Have a fantastic weekend! 

I need to change the VENDOR's notification email, not my company email.  It is changed in QuickBooks but it doesn't flow over to BillPay.  Any idea on how to do this?

Thank you.

Thanks for clarifying your concern, @lmckie. Let me step in and help you with changing your vendor's email.

Here's how to do it:

1. Select Expenses from the left menu.
2. Go to the Vendors tab, then choose the appropriate vendor.
3. Hit the Edit button.
4. Enter the new email in the Email field.
5. Click Save to confirm the changes.

Check out this article that will guide you in writing checks to your vendor.

You can also check out this article should you need to track how much you're paying each vendor monthly. 

Let me know if I can be of any additional assistance. I'm always ready to help.

Yes, this changes the email in the QuickBooks vendor file, however it is not changing it in the BillPay file.  How do I change it in the BillPay file so the payment notice goes to the email address in QuickBooks?

Hi there, lmckie.

I appreciate you for coming back to add some clarification.

When you pay a vendor via Bill.com, they're the one sending the payment information to the email address on file for the vendor in the Email Address field. That said, you'll need to log in or go to Bill.com and change the vendor's email from there.

Here's how:

1. Choose Vendors in the navigation menu.
2. Click Edit.
3. Enter or change the Vendor's email address.
4. Hit Save.

When Billpay prints a check or initiates an ePayment, they send an email to the vendor to let them know the payment is on the way. The email comes from noreply@hq.bill.com.

If the steps provided above is not changing the updated information, you can contact QuickBooks Bill pay Service. They can properly guide you on how to update your vendor's information in Online Bill Pay.

Please refer to this article to see different information on how to remove payments from your queue and how to manage bills using pay bills with Online Bill Pay in QuickBooks Online: Pay bills in Online Bill Pay.

Feel free to visit us here in the Community if you have other questions about managing your vendor's information. I'm always here to help.

I can get to the Account and Settings area, but do not see "Bill Pay" anywhere, so am unable to complete step 2.

Please advise. A former employee is continuing to receive email notifications even though they are no longer a user under our account.

Hi there, 2quiboOrNot2quibo.

It's possible that the owner is set up in Bill Pay is still the old user. If you'd like to continue using the app, you'll need the administrator to transfer the ownership. This allows you to take over the app connection for your company.

1. Select Apps from the left menu.
2. Search for bill pay. 
3. Select the app, then select Get App Now.
4. Review the message prompts and select Connect anyway.
5. Adjust the settings and make sure the app is now associated with the new user ID.

If you're not using the app anymore, you can disconnect it.

1. Select Apps and click My Apps, then look for bill pay.
2. Select the drop-down arrow beside the Action, then select Disconnect.
3. Complete the short survey.
4. Click Disconnect.

You might want to contact the Bill Pay Customer Support Team if the notifications are still sending to an old user. 

Let me know if you have other questions. Take care!

Your instructions aren't letting me add a new user (an employee in my company) to receive the bill pay emails showing outstanding invoices to be paid.  What am I doing wrong?  

Thanks for reaching out to us, mayarath.

Let me share more details about managing users and bill pay email notifications.

Are you trying to add a new user to your QuickBooks Online account or an authorized Bill Pay user on your bank account? If that is for your QuickBooks account, please ensure that you log in as admin. Then, you can follow these easy steps.

Here's how:

1. Go to the Gear or Setting icon.
2. Select Manage users.
3. Click Add user.
4. Select a user type, then hit Next.
5. Choose the access right for the user, then Next.
6. Select the user settings if necessary. Then click Next.
7. Enter the user's name and email address. 
8. Hit Save.

Once done, an email invite will be sent to the user. Ask them to click the link in the email and follow the instruction to completely set up their access. For your reference, you can check out this article for more details: Add and manage users in QuickBooks Online.

These are the steps to add authorized Bill Pay users:

1. Go to the Gear or Setting icon.
2. Select Account and settings.
3. Click Bill Pay, then Bank accounts.
4. Choose the bank account number for the account the user will be added to.
5. On the Bank Account page, hit Add.
6. Select the user that needs to access Bill Pay from the dropdown list, then Save.
7. The user will receive an email requesting the user to log in to QuickBooks Online and finish the bank account setup.
8. Once the user logs in, they will receive a prompt to complete the setup for the bank.
9. The user will be asked to set of questions to confirm their identity.
10. Once done, they'll be able to use the bank account to pay bills.

I've got this material for more detailed information: Add a new user to a bank account.

On the other hand, let's ensure that your employee is already removed from the vendor's profile so they're no longer receive bill pay email notifications. I'll show you how.

1. Go to the Expenses menu, then Vendors.
2. Look for the name of your employee that you want to remove.
3. Click the dropdown list beside Create bill, then choose Make inactive.
4. Hit Ok.

If it's already removed from the vendor profile, I suggest reaching out to our QuickBooks Support Team. They'll be able to do a screen sharing to check your account set up and further investigate the issue.

For future reference, I've included this resource to learn how to track how much you're paying each vendor monthly: How to run and save a monthly expense report by vendor.

You can tag me in a comment below if you need further assistance. I'll be right here to help you.

Thank you.  I'm actually not trying to set them up as a user in QBO (I did that), but as an authorized user for online bill pay.  

Oh, I see you told how to do the bill pay.  I will try that.  Thank you!  

Sorry - me, again.  I am following everything, but they are not coming up in the dropdown menu when I go to add them to my bank account and I cannot type in their email address.  

Thanks for getting back to this thread and for posting updates, mayarath.

Have you already tried clearing cache, switching to a different browser, or using an incognito session? There are times that browser issues can cause some buttons to not show up when performing a task in QBO.

You can use these keyboard shortcuts to initiate an incognito session:

• Ctrl + Shift + N  for Google Chrome
• Ctrl + Shift + P for Firefox
• Control + Option +P if you're using Safari
• Ctrl + Shift + P for Microsoft Edge

 
Once done, go back to your account and try to add the user again. If you can see them in the drop-down list, follow the steps in this article to delete your browsing history: Clear Cache And Cookies To Fix Issues When Using QuickBooks Online.

Just in case you can't still see them, I would recommend reaching out to our phone and chat support teams. They'll take a closer look at this and help you make sure that you can add the user as a recipient for Online Bill Pay email notifications. Here's how to reach out to them:

1. Click the Help menu in the upper-right hand corner of your QBO account.
2. Type in "Talk to a human" in the chatbox, then press Enter.
3. Select Get help from a human.
4. Click Chat with us or Have us call you.

Feel free to check out these articles for additional guidance when using the Bill Pay feature: 

• Remove, Add, Delete Bills in Online Bill Pay
• Cancel a Bill Payment in Online Bill Pay

Don't hesitate to ask more questions if you have other concerns. I'll be around to assist you again. 

How do I (the person processing the Bill Pay payments) receive a confirmation?  I'm not talking about the vendors.  In the past, I used to receive a confirmation with a list of all the bills I paid.  Does anyone know how to set it up to send me those emailed confirmations?

Thank you for joining the thread, @Sting_fan.

Currently, QuickBooks doesn't have an option to set email confirmations for paid bills via Online Bill Pay. However, you can view the list of the all bill payments you've sent using Online Bill Pay. Here's how:

1. Sign in to your QuickBooks Online account.
2. Click the + New button, then select Pay Bills Online.
3. Go to the Sent Payments tab.

I'm adding this article for more guidance: Sent payments in Online Bill Pay.

You may also want to learn about the email preferences in Online Bill Pay. This will help you set your email preferences to receive emails about various things.

Feel free to leave a comment below if you need more assistance managing bills in QuickBooks. I'll be around to help, @Sting_fan.

Apparently the emailed confirmations come from Bill.com.  I just need to figure out how to enable those email confirmations

Thanks for getting back, @Sting_fan.

I'll share additional details and troubleshooting steps about bill.com email notifications. This way, you'll receive email confirmations again. 

Ensure that you're using your new Bill.com account so you'll receive the confirmation of your payment regularly. Using existing accounts will not be migrated to the Online Bill Pay service. This is because these are two different services offering distinct features. That could be the reason you're not receiving any notifications.

Check out this link for more details: Move from a Bill.com account to Online Bill Pay.

If this is the case, you must either cancel your Bill.com account or contact Bill.com to have your current Bill.com account disconnected from QuickBooks Online. After that, you'll be able to sign up for a Bill Pay account directly from QuickBooks.

Go as follows: 

1. Go to this link: Bill.com Contact Us. 
2. Pick Support in the Department drop-down and complete the needed information. 
3. Click Submit.

For more understanding about Online Bill Pay and Bill.com app features, check out the following links below:

• What is Online Bill Pay?
• Comparison between Bill.com app and Online Bill Pay

If you need more explanation or instructions, don't hesitate to mention my name in the comment section. I'll do my best to answer every question you have about bills. I'll see you again soon.

There is no billpay under settings, account and settings.  There is company, billing and subscription, usage, sales, expenses, payments, time and advanced.  NO BILL PAY.  How do I change the notification email for Bill Pay???

Thanks for getting involved with this thread, DixonRock. I appreciate your detailed information.

If you're not seeing a Bill Pay option on the Account and settings screen where you can manage your Email preferences, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, help you identify which billing solutions service you're using, and how to update your contact information/email preferences.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.

If there's any additional questions, I'm just a post away. Have a wonderful day!

Thanks for the suggestion but it didn't work.  Yes, I connected with a person and they gave me a link to Melio billpay which did not have a pathway to get any help.   They said the messages come from Melio - well no kidding I can see that in the email - and that the help needed to come from Melio. But our Melio account is through QBO - not direct with Melio - so no way to access help for Melio.  What terrible customer service - first QBO persistently cross sells the application and then doesn't support it or provide a way to get help. 

Good heavens- I just need to change  a simple email - not anything more complicated than that . I have already invested HOURS

I just signed up for quickbooks online bill pay.  I don't see Bill Pay under Settings / Account and Settings. I would like to change my email notification frequency.

I just signed up for bill pay in QB online.  I would like to change my email notification settings.  I don't see bill pay under Settings / Account and Settings.

Warm greetings, Susie. I know how important it is to access the Bill Pay option seamlessly, 

Before anything else, please know that the email associated with your QBO company will receive a notification email. We can go to the Company settings and select Contact info to change your email address. 

Here's how:

1. Hover to the Gear icon, then select Account and Settings. 
2. Click Company, then press the Contact info section. 
3. Make the necessary changes and hit Save. 

Since the option did not appear on your end, I recommend contacting our support team. They possess the necessary expertise to address your concerns thoroughly. Rest assured that, if deemed necessary, they will refer the issue to our engineering department for a more in-depth resolution.

To contact support: 

1. Go to the Help menu.
2. Hover to the Search tab, then click Contact Us.
3. Type in a short description of your issue and concern in the box provided.
4. Click Continue.
5. Select the Chat or Callback option.

You can reach us from Mondays to Fridays, 6 AM to 6 PM PT. 

Moreover, you can check out this article to learn how vendors are notified when you schedule a bill payment: Learn how to use QuickBooks Bill Pay.

You can still reach out to me if you have further clarifications regarding email notifications in Online Bill Pay. Just tap the reply button below to enter your response. 

There is no "bill pay" under accounts and Settings and there is NO Bill Pay Online under the gear icon