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How do I issue a refund for a duplicate payment on an invoice?

Forum|Forum|1 year ago
November 21, 2024
11 replies
225 views

I am new to using QBO, so please pardon the newbie question.

I have a client that sent 2 separate checks to pay for the same invoice. I mistakenly deposited the duplicate check into my checking account. When I went to enter the deposit into QBO I realized my error.

The client would like me to write him a refund check in return. How do I go about doing this in QBO? I am a complete newbie, so I need simple advice. 🙂

Thanks,

Jerry

QuickBooks Online

Best answer by AdonL

I'm thrilled to have you here today, Jerry. Let's get your customer's overpayment refunded in QuickBooks Online (QBO).

Reimbursing an accidental overpayment from your clients using a Check reduces your bank's balance and offsets the customer's open credit or overpayment. To get you going, here's how:

Go to the +New button.
Under Vendors, select Check.
Select the client you want to refund from the Payee drop-down arrow.
From the Bank Account drop-down menu, choose the bank where you deposited the overpayment.
On the first line of the Category column, select Accounts Receivable.
Enter how much you want to refund in the Amount field.
Fill out the other fields, then hit Save and Close.

You can check out this article for a complete guide to this process: Record a customer refund in QBO

Additionally, I've got these handy resources to help you ensure data inside your company stays accurate.

Thanks for dropping by today, Jerry. Return to this post if you have other questions about handling customer overpayment. I'll get back to respond to them. I'll be here, ready to help you. Take care!

A

AdonL

Answer

QuickBooks Team

I'm thrilled to have you here today, Jerry. Let's get your customer's overpayment refunded in QuickBooks Online (QBO).

Reimbursing an accidental overpayment from your clients using a Check reduces your bank's balance and offsets the customer's open credit or overpayment. To get you going, here's how:

Go to the +New button.
Under Vendors, select Check.
Select the client you want to refund from the Payee drop-down arrow.
From the Bank Account drop-down menu, choose the bank where you deposited the overpayment.
On the first line of the Category column, select Accounts Receivable.
Enter how much you want to refund in the Amount field.
Fill out the other fields, then hit Save and Close.

You can check out this article for a complete guide to this process: Record a customer refund in QBO

Additionally, I've got these handy resources to help you ensure data inside your company stays accurate.

Thanks for dropping by today, Jerry. Return to this post if you have other questions about handling customer overpayment. I'll get back to respond to them. I'll be here, ready to help you. Take care!

F

findjerryAuthor

Thank you @AdonL,

This was very helpful. One final question. The second check, which I recorded as a payment, is "unapplied" under the Status column. Is there a way to fix this? Or do I just leave it as it is?

M

MAnneJ

I appreciate your reply, but this doesn't address my question.

Thanks for your prompt response, @findjerry. I appreciate you following the steps provided by my colleague. Let me chime in and add this final step to solve your unapplied payments.

After creating the Check in QuickBooks Online, we can follow the steps in the Receive Payment section to offset the Unapplied payment. To do so, follow the steps below:

Go to the +New button.
Click Receive payment under Customers.
On the page, find the customer's name in the dropdown then link the Check created with the overpaid amount.
Scroll down below and check the Unapplied Payment checkbox.
Once done, select Save and close.

After this, you can go to the specific customer and check the status Unapplied changed to Closed.

Moreover, you can also check this article and learn how to put payments into the Undeposited Funds account before you combine them into a deposit: Deposit payments into the Undeposited Funds account in QuickBooks Online.

If you need further assistance with unapplied payments, feel free to post in the Community. I'll be right here to answer. Have a great day ahead.

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