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Join nowHappy Friday, @doug32.
Glad to have you here in Community.
The good news is, it's easy to record a refund in your QuickBooks Online.
Let's get started:
For more details on refunds in QBO, you can check out this article: https://quickbooks.intuit.com/learn-support/en-us/accounts-receivable/record-a-customer-refund/00/18...
That's all there is to it. If you have further questions or concerns, reach back out anytime. I'm always here to lend a helping hand. Have a great weekend!
issue the payment and use the sales income discount/refunds accounts
in QB you can not tie it back to the invoice, and it is a current activity so no back dating
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