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To merge two names that are on the same list: rename the one exactly same same as the other and accept the merge prompt.
Left banner, Expenses, Vendors, select vendor. Pencil icon to edit.
That doesn't work for me. I get the message that I already have someone by that name so I need to add a middle initial. No prompts to merge.
Hello there, @Black Ink Dan.
john-pero's answer should help you merge two names successfully. I'd be glad to walk you through the detailed steps so you'll be able to merge the names.
When merging two names, you'll need to make it similar to the contractor you're merging it with. Here's how:
I've got you an article for your reference: How to Merge Accounts, Customers, and Vendors.
In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBO Self-help.
That's it! Don't hesitate to let me know if you have other concerns about merging names. I'll be around if you need any help.
I am having the same issue. Neither recommendation here works.
Neither of these recommendations work for me.
Hello there, @tfcnyc.
Ideally, you should be able to merge your contractors by following the steps shared by my colleague above. Since you're unable to do so, I'd suggest logging into your QBO account via an incognito window. This feature doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser.
Here are the keyboard shortcuts:
Once signed in, go back to the Expenses menu and merge the contractors from there. If it works, let's clear the cache of your main browser. This helps remove its stored cache so it'll function efficiently.
However, if private browsing doesn't work, I recommend using different browsers. For more details, see this article's Supported browsers section: System Requirements For QBO.
For more details on how to merge your contractors, check out this article: How to merge accounts,customers, and vendors.
Also, may I ask if you encounter any errors while merging your contractors? Any additional information is highly appreciated.
In case you need to prepare and file your Federal 1099s, I'm adding this article for you: Prepare and file 1099s.
You can always post your questions here if you need anything else. Take care!
I have followed all of the above directions, including the incognito window, and I do not get the prompt to merge contacts. I simply get an error message that tells me the vendor name is already being used. Please advise!
It's good to know you've followed the steps provided by my colleagues above, @mconnex. I'm here to ensure you can merge a contractor in QuickBooks Online (QBO).
Upon checking our database, we have an ongoing investigation of the error "Another Vendor is already using this name. Please use a different name" when merging a vendor. This means that other users are experiencing the same issue on their end. Please know that the product engineering team is already aware and working on finding a permanent fix as soon as possible.
For now, I suggest contacting our Phone Support team so you'll be added to the list of affected users. This way, you'll receive an email once there's a resolution. Here's how you can contact them:
Be sure to review their support hours so you'll know when agents are available.
Moreover, you can run several reports to view vendor lists. You can also customize it to focus on the information that matters most to you.
If there's anything else that I can help you with managing vendors in QuickBooks, never hesitate to leave a reply. The Community team is always around to help.
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