How I make journal entry, there is no journal entry option under + New button heading?

priyakmoghe · ‎January 15, 2020

MaryLandT · ‎January 15, 2020

You're already using the new interface where the User View is set to Business View. That's why the journal entry (JE) option isn't showing up in the system.

Let's modify your company settings to enable the create JE in your QuickBooks Online account. Here's how:

Go to the Gear icon at the right top, then select Account and Settings.
Select Advance, the click the edit (pencil) icon from the User view section.
Select Accountant view from the drop-down.
Click Save, then Done.
Go back to the + New button, you'll see Journal Entry under Other.

I've added this article, Create journal entries in QuickBooks Online for additional information. It includes a quick video tutorial and detailed steps to help you with the process.

Don't hesitate to click the Reply button if there's anything else you need. I always got your back.

Thanks for posting here in the Community forum and have a wonderful day ahead!

View solution in original post

MaryLandT · ‎January 15, 2020

Good day, priyakmoghe,

You're already using the new interface where the User View is set to Business View. That's why the journal entry (JE) option isn't showing up in the system.

Let's modify your company settings to enable the create JE in your QuickBooks Online account. Here's how:

Go to the Gear icon at the right top, then select Account and Settings.
Select Advance, the click the edit (pencil) icon from the User view section.
Select Accountant view from the drop-down.
Click Save, then Done.
Go back to the + New button, you'll see Journal Entry under Other.

I've added this article, Create journal entries in QuickBooks Online for additional information. It includes a quick video tutorial and detailed steps to help you with the process.

Don't hesitate to click the Reply button if there's anything else you need. I always got your back.

Thanks for posting here in the Community forum and have a wonderful day ahead!

MRhoades · ‎November 30, 2021

I need to make this change as well, but I cannot access the Settings gear icon. It turns the page gray.

Candice C · ‎November 30, 2021

Good morning, @MRhoades.

Thanks for chiming in on this thread. Also, congrats on making your first post here in the Community. Let's work together so you're able to access the Settings (gear icon) option.

Since the page turn gray when trying to click on the gear icon, I recommend clear your browser's history (Cache and cookies). This will help to remove any glitches or errors that may be occurring in the system. Use the link to get more info on how to do this action.

This should do the trick. I hope this resolves the gray page that you're receiving. If not, please let us know. From there, we'll do some more digging on why this is happening in your account. I'll be waiting for your response!

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How I make journal entry, there is no journal entry option under + New button heading?