How long do I have to wait for bank statements to show up? I keep getting this: Your statements haven't come in yet, but we're working on it. Check back in a few days.

Hi, office-mountainc.

The system automatically download your latest transactions. In the event that it won't bring up the items, we can try to update the connection between your bank and QuickBooks to refresh its settings.

We can do this by going to the Banking tab and then selecting Banking. Then, click the Update button.

If the same thing happens, I'd recommend reaching out to our Phone Support team so we can investigate the root cause of this issue.

Also, can you tell me the name of your financial institution so I can check on my end for any ongoing investigation about this matter.

Once everything's fine, you can categorize the transactions. Here's an article as your guide: Categorize and match online bank transactions in QuickBooks Online.

Drop a Reply if ever you have other concerns. I'll be around to help you out.

Thanks for getting back to us and providing additional information about your banking issues, office-mountainc. Let's work together and figure this out.

To verify, did you receive that message when trying to reconcile an account? If so, I've got some troubleshooting steps to help get rid of the error message. 

 Try opening your account using a private window to see if this has something to do with the browser issue. You can use any of these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If you can reconcile an account without getting the message, I suggest clearing your main browser's cache. There are times that your browser is full of frequently accessed page resources, causing QuickBooks Online (QBO) to act strange. Otherwise, use another supported browser as an alternative.

If it's not from reconciling an account, can you please let me know what actions are you performing in QuickBooks when this error occurs? An what's the name of your bank? Any additional details you can provide me will help to ensure a timely solution.

Please reach back out to me here with any additional information on the issue so I can get you taken care of. Thanks for coming to the Community and take care.

I still don't think you are understanding the issue.  The first tech support person already had me clear my history, cache, and cookies.  They also had me try another browser.  None of these made any difference.  I have included 2 screen shots.  One is from QuickBooks that shows what it is support to look like when it is working properly and the other is from our account and shows the message I've shared circled in red. And before you ask yes, there are statements in our account with the bank. 

I appreciate you getting back to this thread, @office-mountainc.

I want to ensure this QuickBooks banking issue is resolved, so we need to reroute you to the right department to help you with this. I know you already contacted our support, but we're unable to assist with technical and account management issues here in the community.

Our live support can better assist you, and you can request them to get this escalated. They have advanced tools necessary to check your account and provide relevant troubleshooting to rule out the problem. 

To reach them, please follow the steps below:

1. Log in to your QuickBooks Online company.
2. Click the Help (?) menu.
3. Select Contact Us.
   
   
4. Enter your concern, then choose Continue.
5. Select Chat with us chat or Have us call you from the next available expert.
   
   

You can also refer to this article to learn more about our contact options and support availability: QuickBooks Online support.

Once fixed, you can now start reviewing your account. You may utilize this reference to guide you with the process: Reconcile an account in QuickBooks Online.

Kindly update me on the results in the comment. I want to ensure everything is working well for you, and I'm here to provide additional assistance and insights. Stay safe always!

I appreciate your wanting to help me however I have contacted support and done what they ask me to do to escalate the issue.  That was 3 days ago and I have heard nothing back.  That fact that I can't simply call support is very unreasonable.  I can't just sit around all day and wait for them to call me back at their convenience.  I am very disappointed in the support for quickbooks.

I am having this same issue did you ever get this resolved?

Appreciate you for joining this thread, @tycalmc. 
 

I can see the importance of getting this issue fixed right away.

Currently, there's an ongoing issue with this error "Chase Your statements haven't come in yet, but we're working on it. Check back in a few days". QuickBooks engineers are now working on a permanent fix.

For now, I recommend getting in touch with our QuickBooks Online Support Team so that they'll add you as one of the affected users. To contact us:

1. Sign in to your QuickBooks Online company.
2. Select Help (question mark icon) at the top right.
3. Select Contact us to connect with a live support agent.
   

While we're working on this, you'll want to manually download bank statements from your bank website.

For additional information about QuickBooks reconciliation, you can check these articles:

• Learn the reconcile workflow in QuickBooks.
• Start reconciling your accounts

Thank you for your patience. If you need anything else don't hesitate to post again. I'm always here to help, tycalmc. Stay safe.

No this problem never did get resolved and I did reach out to support.  It was a useless effort as they have no idea what I am talking about and when they created a ticket nothing happened but them sending me an email that the problem was fixed. Well NO it wasn't fixed. Sadly, Quickbook's support is a joke. 

So I can not reconcile my checking account because my bank is giving me this error and when I try to manually reconcile it wont show me any transactions.   

Hi... it is not intuitive and frustrating for sure, but I figured out the answer to the problem...  You need to put in the statement information--  the ending balance and the end of the statement date going back to the statement that had a 0 balance... then reconcile just that month... and then it will allow you to put in the next month's statement ending balance and the statement end date.  Hope that helps.  

Did anyone figure out why this happens? This is happening on my clients' books and I'm not sure why. The last statement that QB uploaded from their bank's site was the June, 2023 statement. I thought with the holiday of July 4th, it was taking a little longer because banks were off for the holiday. Then the same error has displayed every month since. I have attached a screenshot of what I'm seeing. Help! Anyone?! 

Thanks!

Tiffany 

Thank you for joining this thread and including a screenshot for reference, Bank Statement. I understand you are waiting for your latest statements to be downloaded automatically in QuickBooks. Allow me to provide details about this.
 

The system automatically downloads the latest bank statements. However, this process relies on your client's bank when they will send and make the bank statement available in QuickBooks. 
 

To ensure that your latest statements are downloaded promptly, I recommend contacting your bank directly and inquiring about the status of the statement's availability. 

Try inputting the statement information, like the ending balance and the end of the statement date. If the same happens, we can perform the basic troubleshooting steps below if you have confirmed that the statements should already be available in our program. 
 

Access your QBO account in a private browser. Using a private browser window can help determine if the problem you're experiencing in QuickBooks is due to your browser settings or extensions. 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

You can also use another browser. Here are the lists of our supported browsers:

• Google Chrome: version 78 or newer
• Mozilla Firefox: version 76 or newer. 
• Microsoft Edge: version 79 or newer
• Safari: version 12 or newer (Mac only)
• Opera: version 68 or newer
• Samsung: version 10 or newer

Please stay in touch if you have concerns about viewing your client's bank statement. I want to make sure you can access and sort everything out in QuickBooks. Bye for now and take care always. 

None of these options are working.  I have this problem every month.  My bank online (TD Canada Trust) has the statements available on January 4th.  Today is January 10th and QBO is still telling me that the statement is not available.  

Each month it seems that the statements only become available about 3 weeks after I can view them from my bank.  

What is causing the delay between QBO and the bank?

No, this issue has NEVER been resolved.  I've given up it isn't worth the stress of dealing with Quickbooks about it.

I am having this exact same issue. Obviously the connection to the bank is working because as checks clear and other checks get deposited they pop up as transactions. But the last statement that came in was October. It is now January. They want me to "check back". I can't reconcile without the statement. If anyone figures out what to do, please let me know.

Hi there, @wernersb.

I'd like to join and share some information about syncing your bank statements to QuickBooks.

There are several factors on why the bank feeds stopped downloading the bank statements. The bank might still be on the process of updating their third-party integration services. If you haven't done it yet with our support, you'll want to contact their support channels. You can ask them and see if there's an issue regarding their feed connection. 

You also have the option to manually import their bank transactions into QuickBooks. If you need to take book their transactions as soon as possible, you'll want to follow the steps outlined in this article: Manually upload transactions into QuickBooks Online.

You can begin categorizing the uploaded transactions for your records. Once completed, you can initiate your standard reconciliation process.

If you have any troubles uploading your bank transactions, just click the reply button. I'm always around to help!