How to correct insufficient funds from customer?

You can record Non-Sufficient Funds (NSF) or bounced checks in QuickBooks Online, @kbalderson.

There are three methods on how record this kind of transaction in QBO. Here are those:

• Record a bounced check using an invoice.
• How to enter a returned or bounced check using Write Check.
• How to enter a bounced check using a journal entry.

You can also apply these methods if the check received from a customer is using Accounts Receivable for a transaction. For example:

• A check entered as a payment through Receive Payment.
• A check recorded as a Deposit entered on an invoice.
• A check entered as a Bank Deposit posted to Accounts Receivable.

Please know that our doors are always open to help you with any QuickBooks-related concern.

Hi I got an email that my direct deposit had insufficient funds but I had called my bank and there was no issue.

I had got an email on July 19 insufficient funds for payroll but I called my bank and everything’s OK. Is my account clear?

There was sufficient funds I just want to confirm that my account is good to go I need to do payroll today

Hello, Rbgreenleaf. 

Since we truly value the security of your business, I recommend you get in touch with our Customer Support Team. This way, a representative can review your account information in a secure space and extra tools to help you further with this. 

Here's how:  

1. Sign in to your QuickBooks Online company. Then click Help (?).  
2. Click Talk to a human.  
3. Choose Talk to a human.  
4. Enter your concern.  
5. You can either select Get a callback or Message an agent to get a representative on the line.   

To ensure that you'll be assisted immediately, I recommend checking our support hours before performing the steps.   

Keep me posted on how the contact goes or if there's anything else you need. I'm always around to help you out. Stay safe!