Deleting a customer isn't an option, azwtexas-gmail-c.
However, you can make a duplicate customer inactive in QuickBooks Online. I've got the steps on how to accomplish it:
- Go to the Sales menu and select Customers.
- Locate the customer and click on the drop-down menu under the Action column.
- Select Make inactive.
You can also check these articles for additional references about managing customers in QBO:
If you have additional concerns, you're always welcome to post them anytime here and we are always ready to help.