How to delete/inactive hours and services, under Products and Items?

Thanks for posting, @shwetam-keenesys.

I'll share the steps on how to inactivate your product/service item. First, make sure the hour item isn't used in your recurring templates or process invoicing. That way, you can inactivate it. Let me guide you on how to check.

1. Go to Gear.
2. Select Recurring transactions.
3. Locate the template and then Edit.
4. Remove the item, then click Save template.

Once done, go back to the Products and Services page to inactivate the item. For items used in projects, just go to the Projects tab to remove them.

Check out this article for details about product and service items.

In case you need help with other tasks in QBO, browse this link here to go to our general topics with articles.

Let me know if you have follow-up questions or concerns. I'm always here for you. Take care and have a great day ahead.

Thanks for your reply.

I deleted all the templates under Recurring Transactions, still facing the same issue.

Please find attachment for your reference.

Regards,

Shweta

Welcome back to the thread, shwetam-keenesys. I appreciate you for performing the steps shared by my peer above. Since the issue persists, I'll make sure to provide troubleshooting steps to ensure you're able to inactive your product/service items.

I recommend logging in to your QuickBooks account using a private browser. Then, try to delete or make the product/service item from there. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.

Use these keyboard shortcuts based on the browser you're using.

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

If it works in incognito, I recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

If the steps above didn't work, use another supported browser as alternatives.

If the issue continues to occur, I reccomend contacting our QuickBooks Support Team. They have the tools to pull up your account and investigate the cause of why it gives you an error when making hours and services inactive.

Please refer to this article to see different information on how the four-item types help you categorize the products and services for better tracking: Change product and service item types in QuickBooks Online.

Please let me know how it goes in the comment section below. I'm always here should you have any follow-up questions and concerns. Take care and have a great rest of the day.

Hi  ChristieAnn,

Thank you for the reply, I checked in another browsers and still facing the same issue.

Will contact with the support team.

Regards,

Shweta

Shweta -  I'm assuming you've resolved this issue but if there's someone else that comes along with the same problem and see's your thread this may help them. 
I had the same issue.  The short answer is - YOU CAN'T.  "Hours" and "Services" are items that QBO creates when you create your company file.  They are set as the "defaults" (Hours for time activities, Services for services) and therefore you're stuck with them.  I have NO IDEA what purpose the "default" serves or when it comes into play.  In my conversations with QBO support they can't find the answers either.  The solution QBO offers is to change the name of those items by putting a "Z" as the first character which will drop them down to the bottom of the list.  (I suggest also adding DO NOT USE) So it would look like this: Z Hours DO NOT USE, or Z DO NOT USE Hours. 
You CAN change the name of these two "defaults". So if you need to ADD a new item - don't.  Just change the name of hours or services to something you WILL use.  Just remember that they will be the defaults, but since that distinction seems to be just a lot of hot air, it seems unlikely there will be any fall out by doing that. 

I would also like to have the option to delete these too. I have my own specific hours and services and these conflict when selecting them...Don't like this very much at all. Bummer there's no way to remove these.

Thanks for joining this thread, Dry Out Daddy Restoration.

I can see how having the option to completely delete certain products and/or services from your QuickBooks Online account would be useful. In this instance, I recommend submitting feedback to the Product Development Team for review. This can be done directly through your QBO account by clicking the Gear icon in the top right corner, then select Feedback.

This is always suggested as your personal use and experience with the product play a major role in updates and feature releases. Once you've entered your suggestion, you can keep an eye out for any changes on the Firm of the Future site. 

Please feel free to reach back out in the comments below if you have any other questions. I'll be here to help in any way that I can.