This is an unacceptable solution. If we use your "fix" then we cannot view the products/services internally to create the invoice. If we use our own "fix" to this NEW issue, then we have to turn it on to create the invoice and turn it off to send the invoice then turn it back on to create a new invoice then turn it back off to send the invoice then turn it on to create the next invoice and turn it back off to send the invoice (repeating the same thing over and over again that we know doesn't work = INSANITY). As another member called to your attention, while I turn on the Products/Service to create the invoice, my colleagues who are sending their invoices are sending them with the Products/Services showing to the customer and when I turn off the Products/Services to send an invoice my colleagues cannot see the Products/Services to create their invoices. It's a tug of war situation here that has created an NEW problem, rather than a solution. QB is sinking into the gutter of all online financial management software for business. Due to the terrible NEW invoice style (I've said it before, it's worse than HTML 2.0 for those who don't know that's back from the late 1990s) to the lack of basic options such as showing/hiding Products/Services from the invoices for customer's view, to not allowing custom banking info. to appear automatically when creating a invoice template. I used to be able to select the template for Prepay customers with our Trust account bank info. on it, while Non-prepay customers received invoices with our standard income bank account info. The "new" invoice template leaves the field blank, so for each invoice I send I need to manually enter the banking account info. which as careful as I can be, I have accidentally copied and pasted the opposite banking info. into an invoice and sent it to the client which causes internal and external issues and extra work (due to more likely a human error vs. setting up certain invoice templates for specific customers). Do you understand that everything that was great about the "OLD" invoice which was working perfectly, has been discarded and we're going through the mud trying to individually come up with new processes to work around all the problems with the "NEW" invoice template? I can create better Invoice templates in Microsoft Word than in QuickBooks, but I cannot connect those to our bank, so I'm still stuck using QuickBooks for customers who want to pay online. If any software company out there can do a better job than this one since the May '2024 forced update in QuickBooks, I want to know about it. I also agree with the others that the answer to share our feedback is a waste of time. The only reason I come back to this thread is because it makes me feel better to hear I'm not the only one experiencing this disturbing inconvenience with QuickBooks' "new" invoice. If anything becomes of the feedback we're discussing on this thread, then it was worth our time to continue the thread. Unfortunately, I don't think the developers read this thread. Sales cannot help us. Customer service cannot help us. We have too much invested in QuickBooks with our existing company to stop using it at this point, but I promise I will not use QB for any of my new businesses nor refer others to use this financial software for their businesses. I'm certain others are researching alternative software that not only functions better but likely charges far less for the subscription plus the fees to send and receive money (QB continues increasing their fees despite this setback in the "new" invoice template). I do not feel that I'm on a high horse with my reports of issues with the "new" invoice template. Rather, I feel that the horse has bucked me off and I'm leading the horse by the rein.
