How to match a pending transaction.

A pending transaction will only appear in your QuickBooks Online (QBO) bank feed after it has posted to your bank account, Playawest45.

The program will not display a transaction until it has cleared your bank account. While your bank may show a transaction as pending, QBO will only download it once it is posted. If the deposit does not appear on the Deposit Detail report, it may still be in the Undeposited Funds account and not yet recorded as a deposit.

To find out who made the deposit, check the Undeposited Funds (UF) account. This account holds payments you have received but have not yet deposited into your bank. Here’s how you can do this:

1. Go to Create on the left menu.
2. Choose Bank Deposit.
3. You will see a list of payments in your Undeposited Funds account. Look for the $100 payment and the customer’s name will be shown next to it.

After the payment clears your bank and both the $100 deposit and the separate Intuit fee show up in your bank feed, you can match them. For detailed steps, see the article: Match your bank and credit card transactions.

Then, we can make a deposit. If you find the payment in the UF account, choose it to create a deposit. You can also add a line item on the deposit screen for the Intuit fee to make the total deposit match the net amount that reflects your bank.

Please revisit this thread if you need further assistance with matching your bank transactions or QuickBooks-related concerns.

I do not see Create on left menu. Maybe because I am looking at non-profit Quickbooks online.

I did a search for Quickbooks online. Where is Undeposited Funds account? Found I cannot find undeposited funds account in my qb online... any help

Select Accounting and choose Chart of Accounts.

Look for an account with Other Current Assets in the Type column and Undeposited Funds in the Detail Type column.

However, there is not an entry for $100 on 7/24.

I can help you find the Create menu and the right Undeposited Funds account in QuickBooks Online (QBO), Playawest45.

To locate the customer's payment:

1. Navigate to the top left menu.
2. Select the Create option.
3. Then, choose Bank Deposit.
4. This will show payments in your Undeposited Funds account. Find the $100 payment to see the customer's name.

If you can't find the Undeposited Funds account, check the Payments to Deposit section, as it is another term for Undeposited Funds.

Regarding the posting of transactions shared by my colleagues. Keep in mind that QuickBooks Online displays transactions only after you've cleared your bank account. Although your bank may show a transaction as pending, QBO will download it only when it has been officially posted. 

For more details on recording and handling bank deposits in QBO, review this article: 

Record and make bank deposits in QuickBooks Online.

Don't hesitate to contact us if you need more help with QuickBooks.

There was not match under bank deposit. 

Under undeposited funds I see many $100s for the date 7/14 both in Decrease and Increase. How do I sort that. Does the payment show as increase then it has a decrease to show that it is matched and I am looking for an increase with no match decrease?

Good afternoon, @Playawest45. 

We appreciate coming back and asking additional questions about this issue with matching a pending transaction. 

With all the details you gave, we recommend contacting our Customer Support Team for further assistance. They'll be able to review your account with you and see why this is happening and what they can do to help. Here's how: 

1. Go to the Help ? icon in the top right-hand corner. 
2. Press the Contact Us button. 
3. Enter your suggestion and hit Let's talk. 
4. Scroll down and choose to Get a callback. 

Feel free to reach back out if you have any other questions. We're always here to help!