How to remove one transaction from reconciled account

TUSSU · ‎August 15, 2023

Hi,

I have reconciled my bank for July and noticed that I have one transaction included that should not be in there, how do I undo the reconciliation to remove that one item? I know I can go to the chart of accounts and remove the R from that item but them my closing balance will be incorrect so I also need to change the closing balance

Thank you

Noel

ZackE · ‎August 15, 2023

Thanks for following up with the Community, TUSSU.

Since you're using QuickBooks Online Accountant but aren't seeing an option to undo reconciliations, I'd initially recommend making sure you've opened your client's company file.

Here's how:

In the toolbar, click Go to QuickBooks.
Select your client's QuickBooks company open it.

Once you've accessed their books, go to the Accounting screen, open your Reconcile tab, then hit History by account:

Choose an account you want to reconcile and specify a date range.
Find the appropriate reconciliation, then press its View report option.
Review any discrepancies/changes your client wants to make.
Use the Drop-Down Arrow (▼) in your Action column, then click Undo.
Select Yes, then Undo.

If you still don't see options to undo reconciliations while in your client's books, I'd recommend troubleshooting the browser you're using and confirming you meet our system requirements.

In the event there's nothing causing this with your browser and you meet each of our system requirements, but you still see no undo reconciliation options, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

I'll be here to help if there's any questions. Have a wonderful day!

View solution in original post

GlinetteC · ‎August 15, 2023

I have all the details required to resolve any outstanding issues related to your previously reconciled account, Noel.

Once an account has been reconciled, it isn't possible to modify the ending balance directly. To rectify this, you may undo the entire reconciliation for the affected period. Undoing the reconciliation allows for a comprehensive review and adjustment of all transactions and ensures that any errors or inaccuracies in the closing balance are corrected.

Kindly note that it is only possible to unreconcile individual transactions one at a time. If you prefer to undo the entire period at once, you'll need to contact your accountant for assistance in undoing the entire reconciliation process.

Once done, you can start reconciling the account again.

Furthermore, I suggest taking a look at this article. It provides valuable insights into your company's financial status, highlights potential areas for enhancement, and makes informed choices to drive your business's success: Run reports in QuickBooks Online.

If you have any additional questions about reconciliation, please post them in the comments. I'm here to help always.

TUSSU · ‎August 15, 2023

Hi,

thank you for your reply, I am in Quickbooks accountant but do not see an undo button (there is no dropdown button)

"

When you’re ready, select the dropdown ▼ in the Action column, and then select Undo.
Select Yes and then Undo to confirm.

Note: If you don't see Undo, make sure you've opened your client's company file from QuickBooks Online Accountant."

ZackE · ‎August 15, 2023

Thanks for following up with the Community, TUSSU.

Since you're using QuickBooks Online Accountant but aren't seeing an option to undo reconciliations, I'd initially recommend making sure you've opened your client's company file.

Here's how:

In the toolbar, click Go to QuickBooks.
Select your client's QuickBooks company open it.

Once you've accessed their books, go to the Accounting screen, open your Reconcile tab, then hit History by account:

Choose an account you want to reconcile and specify a date range.
Find the appropriate reconciliation, then press its View report option.
Review any discrepancies/changes your client wants to make.
Use the Drop-Down Arrow (▼) in your Action column, then click Undo.
Select Yes, then Undo.

If you still don't see options to undo reconciliations while in your client's books, I'd recommend troubleshooting the browser you're using and confirming you meet our system requirements.

In the event there's nothing causing this with your browser and you meet each of our system requirements, but you still see no undo reconciliation options, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

I'll be here to help if there's any questions. Have a wonderful day!

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How to remove one transaction from reconciled account