I am brand new to QB. This is probably my fault, bit I was billed $12.50 on 8/13 & again on 8/14. I've been on CHAT for nearly 2 hours with 4 people. Is there no phone #?

Thank you for choosing QuickBooks Online, recovery@pir2pee.

I'm here to help ensure you're able to call our Support Team.

Aside from the chat option, you can call us or request a callback. Due to COVID-19, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday and 6:00 AM-3:00 PM Saturday.

You can visit the Support hours and types page for more details.

About those billing charges, QuickBooks allows you to view your subscription history directly in the system. Let me provide the steps to access the information:

1. Go to the Settings ⚙.
2. Choose Account and Settings.
3. Select the Billing and Subscription tab.
4. Choose the View Payment History hyperlink.
   

The billing history will display the last six (6) months' bills. And, billing statements are visible the day after the billing date, not the same day.

Check out the Subscription rates and charges in QuickBooks link to learn about your billing statements. It will tell you why you were charged multiple times.

Let me know how the contact goes by commenting below. Just mention my name, and I'm always right here to help ensure you're able to find